"Panorama" optimizes costs implementing solution of the konakt-center

The Panorama company completed software implementation of Infinity with the assistance of Weathervane Sale integrator, the press service of integrator reported on August 27, 2013.

Project Background

Specialists of the company selected the solution sall-center Infinity.

Irina Shevkunova, the head of call center of Panorama company, transition to a new system is performed without stopping works of call center in season peak that was very important for the company. Irina Shevkunova estimated possibilities of Infinity in the field of control and training of sellers. Now the call recording is an obligatory tool which is used by the head of call center in daily work.

"The product created by us allows to increase efficiency of the business with the minimum finance and time expenditure, - Maxim Romashin, the head of sales of Weathervane Sale noted. - I am glad that we promoted Panorama company in quality improvement of customer service and increase in number of orders".

Project Progress

In search time of the suitable solution, the issue of integration into the Customer Relationship Management System of Terrasoft was particularly acute for specialists of the company.

"Pleasantly the integration solution with the Terrasoft system surprised, - Irina Shevkunova told. - As soon as set CRM, thanks to the integration module, everything at once earned! Without additional technical specifications, time spent for testing and implementation. At the moment all enterprise, and not just call center and back-office is connected to a system, at the same time other employees use usual to them analog phones and use extension numbers, as before. And we have an opportunity to manage all calls within one system and to control quality of a talk not only call center, but also department of installation and service".