Terrasoft CRM

Terrasoft - the supplier of complete solutions, largest in the CIS, in the field of customer relationship management (CRM) for the companies of the different industries and types of activity.

Flagship products of Terrasoft are:

Terrasoft CRM X25 is a complex CRM system which covers all spheres of customer relationship management and the organization of internal processes of the company. A system is used by large enterprises for the organization of effective interaction with partners at stages of sales, marketing and client service. To medium-sized enterprises of Terrasoft CRM X25 helps to automate a number of the auxiliary tasks which are not falling within the scope of CRM such as: document flow, resource management, financial accounting.

Terrasoft CRM X15 is the convenient and effective tool for customer relationship management providing basic CRM functionality. A system helps to construct effective interaction with partners at any stages of sales and marketing communications, allows to automate internal business processes of the company.

Terrasoft Sales is the solution which covers all tasks of sales department and can become excellent start for optimization of a sales cycle and increase in number of transactions. Terrasoft Sales is uniform storage of all customer information and will become the ideal assistant to the company in sales planning, maintaining transactions, preparation of commercial offers, control of work of managers, the analysis of proposals of competitors.

The automated functions

• Customer information management: conducting contacts and the companies, the complete history of relationship, a convenient information access about the client, a possibility of creation of own fields and tabs, distribution of access rights.
• Business processes: automation of routine transactions, a possibility of creation of conditions of branching and actions for business process, the organization of team work, automatic control of accomplishment of a functional role in the project.
• Sales management: management of potential transactions, project management, control of payment due dates, deliveries and accomplishment of other obligations, funnel of sales.
• Management of marketing: functionality for planning and holding marketing campaigns of any complexity, marketing researches, carrying out questioning, mailing, reports.
• Project management: planning, distribution, monitoring of use of resources in the project; monitoring of the course of the project on the selected stages; management of calendar terms on the project (Gantt chart); quality management of project deliverables; complete document flow on the project; analysis of efficiency/profitability of the project.
• Service management: incident management, knowledge base, integration into the module Call Centre.
• Resource management: cost accounting, assessment of profitability of the client, management of a goods turnover, work planning.
• Workflow automation: maintaining agreements and specifications, accounts and payments, creation of any document templates, ability to integrate with 1C and other financial systems.
• Statistics and analytics: statistical charts, analytical reports, ABC analysis, Business Intelligence, OLAP.
• Management of working time: organizer, group calendar.
• E-mail: integration with MS Outlook, automation of the mass mailings personified by E-mail using templates.

Main Advantages

• High high-speed performance at large volumes of data (millions of clients, thousands of users).
• Simplicity of setup: it is possible to configure all. Terrasoft CRM 3. X is a designer with powerful opportunities of setup. It is possible to create the solution which is ideally meeting the requirements of the customer.
• Cross-platform: support of the MS SQL Server, Oracle, Firebird and also can be integrated from other DBMS.
• Protection of configurations: built-in mechanism of protection of individual custom configurations.
• Ample opportunities of differentiation of access rights.
• High scalability.
• Flexibility of user preferences.
• Ample opportunities of integration (with a financial system and also other software of the customer, including Internet-applications).
• High information security.
• User-friendly interface.
• Complete functionality of CRM.

Possibilities of setup

At the heart of Terrasoft CRM 3.X — the platform which allows to conduct work with large volume of data of thousands users at the same time.

An opportunity to create the specialized CRM solutions and configurations which are most corresponding to the client's business challenges is provided with existence of multifunction set of development tools.

The Terrasoft CRM 3.X platform provides the business process management module which being an organic part of the platform inherited its functional power and flexibility.

The Terrasoft CRM 3.X platform is delivered with any configuration of a product. It gives to the client or the partner an opportunity to develop own unique CRM solution.

Demoversion

Demoversions of the products Terrasoft

Useful links

CRM Community In 2008 the Terrasoft Community portal integrating all users, partners and the staff of Terrasoft in a common information space is started.

About Terrasoft company

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