"Magnet" automated repairs of shops and logistic centers

2018: Automation of repairs of shops and logistic centers

On August 1, 2018 the Magnit company together with Desnol Soft announced start of a management system "1S:TOIR 2 CORP". According to the company, a system allows the staff of divisions of operation to receive quickly tasks for repairs and maintenance, to learn parts and to report on accomplishment.

Purpose and project tasks

Were determined by the purposes: optimization and control automation by resources (material, labor, financial), the real estate, infrastructure and constructions of the company, by means of implementation of the uniform management tool and control of processes of operation.

Tasks:

• Automate, optimize business processes of control and management of operation and resources
• Receive understanding of cost of ownership of the equipment
• Reduce costs under the articles:
  • expenses on major repair;
  • equipment expenses;
  • THAT and repairs of buildings and constructions;
  • THAT and repairs of the equipment.

Project works

The project started on April 1, 2016 and came to the end on August 10, 2018.

The facts about the project:

• 5 phases (2 preparatory, 3rd implementation),
• 72 top level tasks (detailing on some reaches 70 subtasks).
• 67 functional requirements
• 12 integration in corporate information systems
• 124 employees in a project team — from the customer (JSC Tander) and the contractor ("Desnol Soft").
• 2200 users of mobile application of TOIR
• A system is implemented on 75 branches and 37 RTs companies
• 123645 man-hours
• 3541 automated jobs
• 8 unique automated jobs are created
• The project covers all geography of presence of the Magnet network, i.e. more than 2800 localities of Russia.

Integration of TOIR

• The MRO in real time exchanges data, reference books and documents with the information systems involved in accomplishment of key business processes of Department on Operation

Direction/area and work type:

• Management of maintenance of products
• Human resource management
• Management of fixed assets and repairs of the equipment
• Management of documents
• Data management and their integration
• Applications of communications and joint work (mail, software for group work and communications)
• Client systems and mobile devices
• Monitoring and control of the equipment and software
• Setting and process automation in the field of IT
• Service maintenance of the equipment
• Protection against internal threats and internal leaks
• Identification and access control

The key business processes automated within the project

• BP of appointment and work with requests for repair
• BP of ensuring repairs with spare parts and materials
• BP an investment program in TOIR
• BP of scheduled preventive works
• BP of maintenance of Critical Accidents
• BP of setting of group tasks
• Passport of the object of operation
• Corporate NSI in TOIR
• Technical documentation in TOIR

The following types of the automated jobs are created:

• Automated workplace of the Profile engineer (780 places)
• Automated workplace of the Local engineer (330)
• Automated workplace of Geographical distribution (75)
• Automated workplace of the Warehouse manager (70)
• Automated workplace of the specialist in standards of operation (41)
• Automated workplace of the Manager of situational center (20)
• Automated workplace of Setting of group tasks (14)
• Automated workplace of the Manager of outsourcing (11)

Mobile workplace: 2200 employees of working specialties received the workplace allowing:

• To react quickly to requests
• Have access to the normative reference information
• Plan working time and routes of movements
• Manage Inventories
• Report on the used spare parts
• Use the corporate navigator,
• Use the corporate messenger.

Project Results

The TOIR system implemented in corporate infrastructure of the customer in real time exchanges data, reference books and documents with all information systems involved in accomplishment of key business processes of Department on operation:

• Corporate information system
• Salary and personnel management
• Document flow
• Command center budget
• MDM (Normative and help system)
• SCADA
• Service Desk
• Mobile application/geographic information system
• Active Directory
• Corporate data warehouse/QlikView

JSC Tander received department on operation:

• Control of SLA at all stages of work with the request
• Control of movement of employees
• The instrument of information storage about repairs of the equipment and to expenditure of ZIP
• Control of rational use of resources

Magnit shop

As it was reported, development increases reaction speed for problem solving, does work even more ordered and transparent, gives the chance to analyze the cost of operation of objects and the equipment. The main tool of a system is mobile application.

Thanking "1S:TOIR 2 CORP" the uniform centralized database which controls work of departments of operation in 74 branches of Magnit network in 7 federal districts of Russia is created.

Large-scale electronic "library" contains more than 50 million copies of registration certificates with information on each item of equipment. Also account of repairs of buildings, constructions and engineering infrastructure is kept.

For effective work of TOIR it is synchronized with different information systems of Magnet so employees via the smartphone have access to necessary documents.

Employees on service of objects do not need to call the engineer manager any more or to come to office to learn a task. They receive the push-notification in the smartphone with the request for repair where all information is specified: object address, contacts of the director, description of a problem and terms of accomplishment. Through mobile application it is possible to reserve necessary spare parts in a warehouse at once. Eduard Logvinov, TOIR project manager of retail network "Magnit"

For convenience the barcode is applied on each equipment, at its reading in mobile application of TOIR there is information on when also whom the equipment what works carried out was under repair. The chat for discussion of a specific objective with a transmission function of photos is also configured.

Based on repair data come to the central base. It allows to control time of works, to see labor input of each transaction and the number of participants that it helps to distribute material and human resources optimum.

{{quote|author =
Pavel Cherepkov, director of the department of operation of retail network "Magnet"|Process of obtaining requests for repair is completely automated. Already more than 2200 specialists of the company use smartphones with the application. In a month about 40000 requests on all network come to a system. Heads and employees have access to necessary information in any place.} at any time }

Also it was reported that developers provided the mode of "single window". For example, it is possible to set the task of all shops in one click — responsible will instantly receive applications, and the head company will check execution of works.

Use of smartphones allowed to abolish the managers function which was executed by engineers and to release up to 25% of working time of specialists. Also reaction speed increased. Earlier on transfer of the request to the direct contractor 5 minutes left till 2 o'clock, now on average. It reduced a downtime of the equipment. Due to implementation of accounting of spare parts the risk of losses and inappropriate use of materials decreased. In warehouses there is that amount of materials which is necessary for the planned and abnormal repairs, location-based control of workers — monitoring of movements and fuel consumption is conducted.