Стэк.ком (BPMonline Service Desk)

On November 5, 2013 the Terrasoft group announced Service Desk system implementation in department of СТЭК.КОМ company.

Project Tasks

System implementation of Service Desk is caused by need of creation of a common information space for increase in level of corporate interaction, acceleration of processing of client requests and provision of services.

Project Progress

The group of specialists of Terrasoft performed a number of tasks:

• Sales management. In a system settings of a workplace of the sales manager are performed and also business processes of registration of requests for connection of services, changes and removals of service are automated.
• Management of client stations of base. The possibility of accounting of satellite stations with a binding to customer information, the provided services and the installed equipment is implemented.
• Document management with a possibility of automatic formation of printed forms. Within a task specific document types – the form of the order and the supplementary agreement to the form of the order which aggregate necessary information on the transaction were also created: the range of services, data on the installed equipment, calculation of cost.
• Integration with a billing system of "Billmaster". In real time + Service Desk is improved in BPMonline CRM information on agreements, rates and balance of the subscriber.
• Integration bilateral online with the accounting system of 1C. Between systems data exchange on partners, products, agreements, payment and account balances is performed.
• Data migration from separate sources.