Verint Impact 360 Mobile

Impact 360 Mobile is a product for expansion of mobile applications of the company, opportunities of employees and managers.

On December 17, 2013 Verint Systems Inc company. announced release of the solution Impact 360 Mobile as means of increase in opportunities of mobile applications of the company due to additional functions of optimization of labor resources (workforce optimization, WFO).

Description

The offer is focused on the organizations aiming to increase the involvement of personnel into a company performance, to optimize customer interaction using mobile devices and to provide the uniform interface. The product relies on efficiency of the solutions Impact 360 Workforce Optimization, intended for work with clients in contact centers, operational offices and branches of the retail companies.

Increasing possibilities of already recognized solutions Voice of the Customer and Workforce Optimization, the company Verint will help the organizations to manage more effectively the activity using mobile applications.

As a part of mobile solutions of the company:

• management tool a feedback at the enterprise (enterprise feedback management, EFM)
• means of drawing up working schedules of employees
• performance management system.

These offers promote improvement of the processes directed to customer acquisition and allow groups of service to fix a customer feedback from any place in the world. In addition to these opportunities, the new Impact 360 Mobile application will help the organizations to manage personnel which render services to clients, and more effectively to involve it in work. For example, the application allows employees to manage far off the working schedules and free time that provides fast updating of information and increases convenience of work.

Advantages

Simplification of data access from mobile devices

The new Verint application which is completely optimized for work on mobile devices is intended for providing to non-management employees and managers of access to advantages of the solution Impact 360 Workforce Optimization in the mobile mode. The application promotes the involvement into workflows and gives ample opportunities, making the Actionable Intelligence functions available out of office, for example, in way. Wherever there were users, they can quickly react to events and take necessary measures at any time using mobile devices. The application interface is issued in modern style and provides intuitive navigation at the expense of the thought-over interactive execution.

The Impact 360 Mobile application includes the developed functions integral for a set of WFO solutions of Verint company. It provides the following advantages:

• Performance improvement of heads at the expense of an opportunity to quickly make decisions on requests of employees, diagrams and efficiency taking into account effective objectives. Heads can directly work from contact centers, offices and branches and also outside the organization.
• Performance improvement of employees at the expense of an opportunity to browse values and charts of key performance indicators, to enter information in working schedules and to request compensatory leaves at any time and from any place.
• Increase in satisfaction of employees. In the application the fact that the increasing number of employees prefers to work by means of mobile communications is profitable used.

This release - logical continuation of the expansion of mobile opportunities of the solution Verint Enterprise Feedback Management made earlier through advanced mobile polls which allow the organizations to receive a customer feedback from any place in the world at any time and to create on them reports. Together these improvements considerably enrich functionality of the mobile products Verint and allow the organizations to react effectively to a customer feedback, to process this information for maintenance of the high level of service.