1C:CRM for Kazakhstan

1C system: CRM for Kazakhstan is intended for process automation of customer relationship management (CRM) and helps to organize effective work of sales departments, service maintenance, marketing and service of quality of the company at all stages of customer interaction.

The product is developed by 1C-Rarus LLC and SLAVA VC Company LLP.

Main functionality

• Management of the customer base, detailed characteristic about each client and the contact person; uniform list of clients of both physical, and legal entities; dynamics of state change of customer relations; maintaining and search of communications between different clients; a possibility of quick entry and an information access about the client, control of correctness of information input about clients;
• Contact management with clients, accounting of a contact history with clients; registration of a customer need and viewing, than the client was interested earlier; operational information transfer between departments/employees; planning of contacts, search of free time for meetings with clients, including group; the configured jobs for convenient work with mass customer appeals;
• Planning and control of actions, coordination of work in time, the system of reminders on the arising events in the solution with a possibility of setup on the interesting events; management of the working time: flexible and tough tasks; issue of instructions and control of their accomplishment;
• Scheduling, jobs of heads of divisions, acceptance and distribution managers of the entering events, control of load of staff of divisions with a possibility of distribution/redistribution of loading between them;
• Business process management on work with clients, creation of regulations of work with clients and templates of standard actions, on sale, service maintenance, claims, work with suppliers, etc.; creation of routes of business processes in regime of the user; setup of start of business processes both manually, and under the terms;
• Sales management, management of stages and stages of sale, creation of standard templates of actions, the mechanism of preparation of commercial offers, the mechanism of operational management and cyclical analysis of sales – "funnel" of sales; sales planning and their indicators;
• Project management – conducting project activity, planning of stages of projects from availability of employees, from time of their accomplishment, on roles, on positions, on employees; the mechanism of control of intersection of resources on projects; analysis of projects (chart Ganta, project card); operational tracking of project implementation in workplaces of users;
• Management of marketing - segmentation of clients, management of the marketing companies, efficiency evaluation of advertizing and marketing campaigns, telemarketing; planning of the marketing companies taking into account employment of participants of actions; management of preparation for the marketing companies (mailing of invitations, informing, reminders according to the participant list);
• Analytical reports - multiple factor analysis of sales, ABC/XYZ the analysis of sales, the analysis of a status of work with clients, results of activity of employees, the analysis of the customer base on all analysts; an opportunity to save results of reports and to load them into other reports for carrying out complex analyses;
• Techniques – in the solution are available methodical materials on accomplishment of different tasks and also in what cases what candidate solutions it is better for recommendation to use;
• Data protection - setup for users of access rights to information, ensuring access of users only to information on the clients; use of roles of users;
• Simplification of accomplishment of routine transactions, integration into e-mail, preparation of reports, assistant to input of new clients, search of doubles of clients, group processing of clients, filters.
• The configuration (depending on delivery option) includes the block of double-sided data exchange with the accounting systems: "1C: Accounting 8", 1C: Accounting 7.7, 1C: Simplified Taxation System 7.7.

"1C:CRM for Kazakhstan" in edition 1.4 - the universal solution with a possibility of use, both as the independent program, and as expansion of CRM functionality of configurations on the 1C:Enterprise 8 platform.

Platform

The configuration is developed in the environment of 1C:Enterprise 8 and maintains all advantages of this platform: scalability, simplicity of administration and configuring, an opportunity for work in "thick", "thin" and the web client.

2014: The certificate of compatibility with a line 1C: Enterprise is received

On January 14, 2014 the 1C-Rarus company announced obtaining the certificate of software of "1C:CRM PROF for Kazakhstan" edition 1.4 in 1C Company.

Edition 1.4 1C:CRM PROF for Kazakhstan systems is developed 1C-Rarus and localized by 1C-sap company. The product underwent certification on obtaining the status "Compatibly! System of programs 1C: Enterprise". Compliance to the quality standards is confirmed.

2015: Line of the 1C:CRM programs of edition 2.0

1C-Rarus together with SLAVA VC company was released in the spring of 2015 "1C: CRM 2.0" for Kazakhstan. The line of programs is developed on the 1C:Enterprise 8.3 platform in the mode of managed application that allows to work with systems via the Internet without loss of functionality. Popular options on sales management, are included by marketing and service. The new generation of CRM solutions also helps to manage all stages of customer interaction and partners, effectively to build internal processes, to support work of mobile employees.

The solutions "1C:CRM" for the first time presented at international market more than 10 years ago are available to users in Kazakhstan in the new edition 2.0 today. Modern CRM solutions help to manage competently sales, marketing, service, all stages of customer interaction and also external and internal contacts.

It is effective the time-management subsystem helps to use working time. It includes the Calendar and the List of affairs whose ample opportunities allow to apply them as the main working tools of heads and managers. In "1C: CRM 2.0" it is possible to plan sales, contacts with clients and to analyze "A funnel of sales".

"1C: CRM 2.0" for Kazakhstan includes qualitatively improved management subsystem business processes (BPM). Now users do not need to resort to the help of a configurator for creation of the routemap of business processes, their editing and setup.

In Kazakhstan the 1C:CRM CORP version – an analytical CRM system for the large companies and corporations is for the first time submitted. Its functionality includes a project planning subsystem, a possibility of operational management and the analysis of accomplishment of these projects. It is possible to load data from specialized programs for project management into "1C:CRM CORP": "1C: Management of project office", "1C: Management of the project organization", MS Project.