| Customers: Transtelecom (TTK)
Contractors: Beeper outsourcing call center Product: Call center - Construction projects and upgrades of call centers and contact centersProject date: 2013/12 - 2013/12
|
On February 25, 2014 it became known of the project implemented by Beeper company ("Info content") - at the end of 2013 it started project implementation of service of the entering customer appeals of TransTeleCom telecommunication company.
Project Progress
According to messages in media, contact centers of the company service requests of individuals — clients of a TTK of two regions, providing technical support in the "Broadband Access in the Internet" and "Cable television" directions.
For February 25 the level of service for clients of a TTK is not less than 80%. Share of lost calls (Lost Call Rate) no more than 7%.
| The site content is translated by machine translation software powered by PROMT. The machine-translated articles are not always perfect and may contain errors in vocabulary, syntax or grammar. Read original article If you find inaccuracies or errors in the results of machine translation, please write to editor@tadviser.ru. We will make every effort to correct them as soon as possible. |