IFS: Mobile Workforce Management (MWFM)

Mobile Workforce Management is the specialized solution for management of traveling personnel.

Description

A system considers a set of parameters and events of real life for optimization of routes, working schedules and other parameters. IFS Mobile Workforce Management provides economy of means, at the same time increasing efficiency of traveling personnel:

• Reduction of trips to 15%
• Decrease in processings by 10% - 15%
• Decrease in penal payments according to the contract (SLA)
• Growth of amount of the performed works in day for 10-40%
• Growth of responses to requests on the same day - up to 65%
• Improvement of ecological characteristics
• Improvement of reputation and growth of loyalty of customers

IFS Mobile Workforce Management acts on the basis of the difficult mathematical methods and algorithms, they are developed more than 20 years and help to construct in seconds optimal, from the economic point of view, the working schedules and routes of movement of mobile resources considering a set of parameters:

• Production capabilities for performance of work: quantity of mobile resources and their availability.
• Planned activities: a work type, their duration, a priority and value for the company.
• Geography: arrangement of resources and works, distance, methods and duration of movement.
• Time with which the set of restrictions in dynamic planning is connected, for example, when the serviced building is available. Time also affects importance of an order of works and on the possible qualitative service level (SLA).
• Business rules (regulations of work) - as tough, and at the level of recommendations. For example, priority of works, diagram and duration of trips.

Implementation of MWFM in telecommunication companies will help to automate processes of formation, scheduling and monitoring of execution of requests by mobile personnel of structural divisions of telecom operators and also it is essential to increase efficiency of mobile resources.

Process automation of management using the solution of IFS company allows to optimize routes of the movement and to provide uniform loading of mobile personnel, increases labor productivity, cuts down transportation costs that has a positive impact on compliance to the set level of agreements on the level of service (SLA) and quality of providing telecommunication services in a complex.

The solution MWFM is designed to provide telecom operators with uniform interactive tools of interaction of managers and mobile personnel of service engineers. The management of the telecommunication company using the solution MWFM will be able quickly to trace and analyze time and the reasons of loading and idle time of personnel, to determine priorities by abnormal and planned repair work and also to timely obtain information on requirements of business divisions for specific resources and organizational actions for business development. Direct users of the solution are dispatching groups of distribution of dresses for works, mobile engineers, the first level of support (Helpdesk) and also system administrators. They will be able quickly to obtain information on purpose of works, schemes, necessary for their accomplishment, and documents and also to transfer visual information on a status of objects to the common decision.

2015: There was a release of Mobile Workforce Management 5.7

On August 27, 2015 the IFS company announced an exit of release of version 5.7 IFS Mobile Workforce Management (MWFM).

Screenshot of the IFS Mobile Workforce Management (MWFM) screen, 2014

Changes were its part:

• Support of complex problems of planning — IFS Mobile Workforce Management (MWFM) resolves even more complex problems of planning, including linearly extended objects (routes with different points of the beginning and end of the movement), routes on rural areas, partial loading, unloading of goods, territorial balancing.

• Gain of support of managers — changes are focused on support of the organizations step by step implementing dynamic planning, passing from simple visualization of the working schedule, manual resource allocation and semi-automatic planning to complete dynamic optimization of labor resources.

• Suppliers of cards — in the version appeared additional opportunities of visualization thanks to the cartographic OpenStreetMaps web project, the geoinformation products ArcGIS of Esri company and the search system Bing and allow to visualize the most rational route by means of manual transactions.

• Target planning — the solution IFS for management of traveling personnel gives to managers the chance to define business objectives and key performance indicators which automatically configure operation of the mechanism of planning, allowing to keep track dynamically on the normal meter panel of the actual compliance to target indicators, such as SLA, percent of timely performed orders, etc.

• Resource planning — IFS MWFM conforms to requirements for providing difficult objects with human resources, like oil platforms, sea vessels, the enterprises of hi-tech and complex industries. The advanced mechanism of resource allocation considers qualification, the set working time and deviations, the flexible working schedule.