"1C:Accounting service of Bureau" was connected to "cloud" CRM

On April 22, 2014 1C-Rarus announced diggings automation of a system of customer relations in company "1C:Accounting service of Bureau" on the 1C:CRM PROF platform.

Project Tasks

Company "1C:Accounting service of Bureau" operates on the market of accounting outsourcing. All processes of attraction and connection of new clients are regulated by standards of 1C Company. The former support system of business did not give a response time guarantee for appeals to the company. Preparation of the report on a current status of works on clients took considerable time. A system which would help employees was required, reminded them of necessary actions and quickly provided information to the head about a process status.

Project Results

Sergey Kotov, the head "1C:Accounting service of Bureau", told:

• We addressed to the Novosibirsk branch "1C-Rarus". The head CRM recommended the 1C:CRM PROF system which optimum is suitable for implementation of our requirements.

A system was unrolled using service 1C ONLINE during the day. Process of data transfer of the previous system took about one more days. As a result for the third day after application all relationship in clients was conducted in a new system. Such fast start managed to be performed thanks to functionality of the 1C:CRM system. The "cloud" technology allowed to optimize significantly purchase costs of the program and licenses, gave the chance to work from mobile devices where I was. We had not to write technical specifications and briefs, using the module "Business processes" we quickly and easily recustomized processes "under ourselves".

After system implementation of "1C:CRM" my employees understand where to move what actions they need to take time at present to keep all promises to clients, and me as to the head, relevant reports are available at any moment.