Devino Telecom (Microsoft Dynamics CRM 2013)

DEVINO Telecom increases mobility together with Manzana Group and Microsoft Dynamics CRM 2013

DEVINO Telecom selected Manzana Group and Microsoft Dynamics CRM 2013 as the platform for customer relationship management. It will allow the company to bring work with clients to absolutely new level.

For today, with the high level of the competition in the field of marketing services including mobile, it is not simple to find new clients at all and to develop the relations with old. It requires from the companies to look for and improve constantly technologies of work with clients, to react quickly to changes and new requirements of the market. The tool which will allow to understand better clients is for this purpose simply necessary and, respectively, to manage communications with them more effectively. And also will give the chance more precisely to define their requirements and to do almost personalized offers.

"With growth of the competition in the field of marketing services we very quickly came to understanding of need of search of the effective tool for work with clients. It is very important to us to bring customer relations to absolutely new level, better to learn to understand them and to talk to them in one language. We lay great hopes from use of the CRM system for work with ours to clients", - Danila Shmelyov, the CEO of DEVINO Telecom comments.

For the choice of the most effective CRM system, company management studied all prime vendors of CRM solutions in the Russian market. Special attention was paid to reputation of integrator in the market of IT solutions, an opportunity to implement the project in short terms and professionalism of specialists.

Among all integrators DEVINO Telelcom stopped the choice on the supplier of CRM and ERP solutions – Manzana Group and the latest CRM system – Microsoft Dynamics CRM 2013. The main advantages of a system were a possibility of rapid implementation of the solution from "box", the convenient and familiar Microsoft Office interface. At the expense of the, it is possible to tell safely, the CRM systems of opportunities Microsoft Dynamics CRM 2013, unique in the market, allows to control not so much work of managers with clients how many helps them with transparent planning and accurate accomplishment of daily tasks. And it also allows to bring communication with clients to new level.