Bits.Phone

Bits.Phone - the universal solution for automation and optimization of work of contact centers, increase in efficiency and quality of work of managers.

The program promotes solving of tasks:

• planning and efficiency evaluation of calls;
• automatic registration of events of the entering and outgoing calls;
• implementation of calls to clients, without leaving 1C;
• refining of parts of a conversation and the proof in the solution of matters of argument using record of telephone conversation from the client's card;
• communication: the client manager - an incoming call switches to the manager automatically assigned to the client;
• the fax delivery and Sms from 1C;
• viewing the statuses on the selected employees;
• increase in number of the entering and outgoing calls;
• high-quality ensuring processing of calls – you always know about the one who calls, and have an opportunity to foresee a topic of conversation using opening of a card of the client
• creation of lists of call-down for the specific manager or for an employee group

The expected effect of implementation:

• possibility of operating control and instant analytics from the management;
• full-fledged management of the entering and outgoing calls online;
• the reporting under the entering and outgoing calls for any time frame;
• exception of excess links at an incoming call of the client;
• increase in the customer base due to grandiose saving of time and improvement of service quality.

Delivery:

• CD distribution kit;
• user guide;
• registration questionnaire.

Compatibility: The solution of bits.Phone is integrated in any 1C:Enterprise 8 configuration.

Structure BIT-Phone

Work with standard system configurations of 1C: Enterprise versions not lower than 8.3.5 and also with the industry software products developed on the 1C:Enterprise 8.3 platform is supported.

The product of Bits.Phone is not intended for automation of technical support of users of programs of a 1C system: The enterprises which is provided by partners of 1C: Franchising network. The 1C-Buhphone technology is provided for ensuring such technical support by 1C Company as a part of regular information and technology maintenance of users of programs 1C.

"Bits.Phone" it is delivered with the open code regarding 1C: Enterprise. Has program protection.