1C-Buhphone

1C-Buhphone is the technology created for instant connection and communication with the competent specialist of support of 1C.

To contact the specialist of a support service it is not required to remember the phone number, to dial, expect until the specialist is and will arrive to office of the client – connection will provide 1C-Buhphone service.

The functionality 1C-Buhphone allows the user and the specialist of support to communicate usual means – using a chat and telephony. If necessary, the specialist of support can with the help 1C-Buhphone remotely be connected to the client's computer for accomplishment or demonstration of works.

In addition to communication functions, 1C-Buhphone allows the user:

• To quickly obtain information on the held seminars, actions, events which are held for users.
• See the history of the addresses on all services and quantitative statistics of the provided services (correspondence in a chat, perfect calls, sessions of remote access).
• To automatically notify the servicing company on need to make a call back to the user at impossibility of connection with the necessary specialist at the time of the address (for example if the address happened in time off).
• 1C-Buhphone writes a conversation between the user and the servicing specialist. The user can receive services of support via 1C-Buhphone from any place – for support call only access to the Internet is necessary.

Advantages of service

• Cost reduction on payment of telephone negotiations. Connection happens on the Internet channel.
• Reduction of time for access to the necessary specialist, fast identification and direction of your request.
• Possibility of a call of the specialist directly from the 1C:Enterprise 8 program and his connection to the program for remote service.

Conditions of providing service

Opportunities 1C-Buhphone are available to all official users of 1C. Details about connection and support - on the official page of service.