"The telecom Express" celebrates year since launch of service of Videozvonok

The Telecom-Express company, the Russian outsourcing contact center (OCC), summed up the results of the first year of providing service of Videozvonok to clients in May, 2014.

The service of Videozvonok developed by Telecom-Express company represents a possibility of visual interactive communication between the call center operator and the client. As the platform for providing service of Videozvonok the software of RichCall of Aurus company is used. This service is in great demand at clients Telecom Express: every day call center operators Telecom Express process more than 200 video calls.

The service of Videozvonok not only provides video conference between the operator and the client, but also provides extensive tools for joint work, such as: exchange of documents, work with the self-service websites, chat with the operator. Besides, at the order of the return video call without the need for waiting, clients receive an operative communication with the call center specialist. All this considerably accelerates and simplifies process of consultation and, as a result, increases service quality.

Statistics of use of service shows that the new communication channel with the operator found popularity at the most different age groupes, including users of the senior generation, for example, of clients of Pension Fund of the Russian Federation whose age exceeds 40 years. At the same time every fifteenth client himself turns on the video image for broadcasting to the call center operator.