As the call center of the Krasnoyarsk TFCMI works

One of social problems of the large cities is increase in load of medical institutions in process of growth of the population. For improvement of a situation different services are used, including – telephone services for record on consultation or inspection, information support on services of social insurance and other questions. Such service is organized also in one of the largest cities of Siberia. To request processing of the population of the million-plus city it was decided to attract resources of the outsourcing contact center of LogiCall (I-Teco Group) which already have experience of implementation of similar large-scale projects. In 2013 LogiCall performed support of the telephone service "Right to Health" opened by Territorial fund of compulsory health insurance for Krasnoyarsk Krai (TFCMI).

On a telephone line of the Krasnoyarsk TFCMI "Right to health" forces contact center LogiCall of specialists ServionikaI-Teco of, nakhodyashchegosya pod upravleniyem kompanii (Group), process already 93.3% of all calls – 15.2% more, than in 2013 when the project started.

Daily call center operators of LogiCall accept requests of residents for execution of policies of compulsory health insurance, provide the reference information about medical institutions, help to register in acceptance to doctors. At the same time the average time of waiting of the subscriber on the line does not exceed 30 seconds. Work of telephone service "Right to Health" has the extreme social importance for inhabitants of the region: more than 80000 addresses – on average, 40 calls daily already came to service. LogiCall operators help to solve 93.3% of all arriving requests. The others are given to TFCMI and the edge Ministry of Health, to medical insurance companies. New service helped to save residents of Krasnoyarsk from waiting in queues at offices of doctors and in registries and also from risks of obtaining obviously inexact information on availability and cost of medical services from "alternative" services. Advantages of telephone service were appreciated also by doctors of Krasnoyarsk: having an opportunity in advance to register in convenient receptive period, patients miss visits to doctors much less often.

"Informatizations of the Russian health care develops prompt rates: along with large-scale implementation of medical information systems, in plans of the Ministry of Health - transition to use of the uniform electronic medical record, telemedicine development, implementation of the systems of a business intelligence and cloud services. Using advanced technologies of outsourcing and a possibility of modern contact center, the Servionica company is glad to make the contribution to process of technology upgrade of this socially important industry, increasing availability and quality of medical services", – Katsoyev Alexey, the CEO of contact center of LogiCall commented.

LogiCall stood at the origins of the telephone service "Right to Health" which appeared in Krasnoyarsk within the edge program of upgrade of health care in 2013. For the organization and support of "hot line" the Territorial fund of compulsory health insurance of Krasnoyarsk made the decision on use of services of outsourcing contact center of LogiCall which advantages became existence of own Call center in Krasnoyarsk, availability of necessary technical and human resources to processing of a large number of addresses, reliable technology support based on one of the largest Russian data centers – TrustInfo (I-Teco Group).