"Model case" implements CRM

On August 20, 2014 the 1C-Rarus company announced implementation in Model Case company of the CRM system of "1C:CRM CORP".

Project Tasks

The Model Case company positions itself as the company of new type therefore the management made the decision on implementation of "1C:CRM CORP". The partner in the project - the Kazan branch of 1C-Rarus company.

Project Results

Implementation of "1C:CRM CORP" the company had an opportunity:

• control work of all managers, calls, meetings.
• reveal the volume of work of each manager.
• define - 70% of all work are performed by 2-3 managers.
• prepare to everyone the work plan for uniform distribution of loading
• control accomplishment of tasks of everyone.

• Using function of "the virtual daily log" to create tasks, to plan the working day or week, to put reminding. Create reports according to which it is possible to trace all defects in time-management.

• Improve information exchange on flows "the employee – the head", "the employee – the employee", "the employee – the client". Reduce time for "circulation" of information. The risk of loss of information was minimized: it arrives in time, saving the relevance.

• Store all data in uniform information base. Not have to open a set of documents to find information on the client or the employee. It helps to improve sales, to be focused on requests of clients.

• By own forces (using the regular programmer) to improve program opportunities and to configure CRM functionality under individual requirements of the organization. The universality of a system helped with mastering a product all departments of the company.

Mansour Nureyev, the managing partner of the legal center "Model Case", noted:

• For me as for the person understanding (one of my higher educations – in the field of programming), during creation of own business automation of all processes was important. We selected for ourselves "1C:CRM CORP", and did not regret. Implementation and use of a system so positively affected work of all divisions of our legal center that by 2013 we came that created own department of improvement and development of CRM. For our organization "1C:CRM CORP" – not just the program with a complex of standard advantages, and the whole "social network" integrating heads, workers and clients. In "1C:CRM" we exchange news, we share the ideas, we plan the labor everyday life. When I come into offices to the employees, I notice what paper documents becomes less, and I know, what does it mean – thanks to "1C:CRM CORP" we in a right direction move to creation of ideal virtual document flow. Also we will continue cooperation with 1C-Rarus company which to last for 4 years. For all the time of cooperation we were convinced of competence of staff of the Kazan branch.