The city administration of Murmansk implements SCOM

On August 26, 2014 the Softline company announced project completion on implementation of Microsoft System Center Operations Manager in city administration of Murmansk.

Project Tasks

In city administration of Murmansk the department of information and technical support and data protection, in 2009 is formed. One of activities of department - carrying out uniform technology policy on implementation and development of modern information technologies for providing a management activity of administration.

For ensuring smooth operation of department to the customer the solution allowing IT specialists to carry out pro-active monitoring of a system was required. The similar technologies conforming to general requirements to performance, transparency and efficiency of a system in the organization were not used earlier.

As the partner of the project selected Softline company.

Project Progress

Experts of the contractor offered the most advantageous conditions of cooperation. Having conducted preproject examination of a system, specialists of department of solutions of Microsoft of Softline company proposed the solution on the Microsoft System Center Operations Manager 2012 R2 platform. It is capable to provide complex monitoring of the most important infrastructure nodes.

Specialists of Softline were faced by a task to provide transfer of IT infrastructure of the customer from outdated products on the latests version. The working group performs works:

• developed system configuration;
• planning of parameters of counters for IT systems;
• system deployment of SCOM;
• installation and setup of packets of monitoring of IT systems;
• testing of systems, demonstration of results of work to the customer.

All complex of works - from development before demonstration, is implemented in a month.

Project Results

As a result of implementation of Microsoft System Center Operations Manager in administration of Murmansk management process and monitoring of IT services, applications and servers is adjusted, information on functioning of components of IT infrastructure is consolidated. The general concept of monitoring of capacities of the customer includes serviceability check of the workflow system Lotus Notes that allowed to obtain up-to-date information about work of business and critical applications.

"Use of SCOM became an optimal solution of tasks regarding the organization of a management activity of administration and pro-active monitoring of IT services. A system collects all information on functioning of software and allows us to estimate their working capacity, - Andrey Kuzmin, the head of department of information and technical support and data protection of city administration of Murmansk noted. - In further plans - reduction of time expenditure of technical specialists on support of systems and redistribution of the released resources on the tasks connected with automation of work of employees. Upgrading process of monitoring of computing powers using SCOM, we expect to increase efficiency of IT service in general".

"With the developed infrastructure it is important to organizations to approach process of its tracking in a complex. Each separate component of infrastructure has a number of the unique parameters which are subject to permanent check of working capacity. For administration of Murmansk, in addition to standard functionality of the similar systems, it was important to have an opportunity of tracking of work of the internal document flow constructed on Lotus Notes. We could lay the foundation for the solution of a problem of monitoring of this system. Development of SCOM will help the customer to optimize activity of technical employees and to increase efficiency of their work", – Evgeny Klyuchevenko, the manager of department of regional sales of department of solutions of Microsoft of Softline company emphasized.