| Developers: | NICE Systems |
| Last Release Date: | 2014/10/14 |
| Technology: | Call centers, cybersecurity - Authentication, cybersecurity - Biometric identification |
NICE Real-Time Voice Authentication System is the system of identification of clients on the basis of a voice sample.
The system of voice recognition at the client's call to call center can identify his personality in 7-10 seconds, saving it from need to answer additional questions, and the call center operator from dead times.
During creation of "a voice mold" more than 100 factors are considered: frequency shift keying, voice timbre, rhythm. It allow to create a voice mold and to recognize afterwards it the carrier regardless of communication language.
In a system technologies of Nuance company are used.
Representation of NICE Real-Time Voice Authentication System
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