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GMCS for contact centers

Product
The name of the base system (platform): Microsoft Dynamics CRM
Developers: Maykor-GMCS
Branches: Light industry,  Forest and woodworking economy
Technology: CRM

The solution is intended for furniture factories which have the developed partner network or network of own shops and are interested in increase in customer satisfaction in service quality, efficiency of sales department and area managers and also in decrease in volume of complaints on current agreements.

Within a single system processes of customer interaction, to design studios and partners in the key directions are automated: acceptance and order processing, measurements, work on the design project, contract management and payments. Treat main advantages of the solution: an opportunity in online the mode to exercise control of execution of each order, consolidation of processes of service and the electronic document management connected with it, receiving analytics on key indicators of network functioning for business management efficiency evaluation in general, solutions of relevant production and marketing tasks.

"The single window of the designer" – the application consolidating necessary information on clients, orders and payments is developed for simplification of daily work of managers-designers and measurers in the solution. So, using the application the manager can quickly find and browse data on customer orders, create and manage agreements, to appoint measurements, to work with design projects, to plan the working day and to monitor execution of the tasks facing it. Thanks to the fact that in the solution process of preparation and printing of a packet of standard documents is automated (agreements, acts, supplementary agreements and so forth) and also exchange of documents with manufacturing factory, labor costs in the course of interaction of design studio with clients and factories are reduced.

The panels of monitoring which are contained in the solution allow heads of different level to receive and analyze information on sales, an order status, etc. that promotes increase in efficiency of the made decisions.

"Regardless of whether the client addressed to brand furniture salon in the capital or small partner shop in the region he should receive high quality of service which is guaranteed to it by the producer. The solution developed by our company allows to manage effectively all processes of customer interaction and to receive the different reporting using flexible the configured panels of monitoring and widgets. Possibilities of the solution if necessary can be expanded due to integration with other products of Microsoft for business and the IT systems used at the customer", – Gudkova Svetlana, the development director of department of CRM of MAYKOR-GMCS company says.
"The specifics of furniture production assume production and sale of both serial goods, and furniture "under the order", work with wide network of the partner enterprises. And only the customer-oriented company can win in modern conditions. Together with our partners we propose to furniture business solutions on the Microsoft Dynamics CRM platform which improve service quality and contain real tools for sales growth", – Rusnak Olga, the promotions manager of Microsoft Dynamics CRM of Russia commented.