Akelon: Management of problem debt

The solution is intended for automation of process of work with arrears. Possibilities of the solution allow to systematize work with debtors and to build all process on money recovery within Soft and Hard of operation modes.

Solvable business challenges

Information management about debtors:

• Collecting and storage of detailed information on contact persons in uniform base;
• Planning and accounting of all interactions with debtors;
• Storage of history of interactions;
• Flexible configuration of roles of security;
• Ample opportunities for search and information analysis.

Information management about arrears:

• Collecting and storage of detailed information on delay in uniform base;
• Tracking of promises about delay repayment;
• Automatic planning and accounting of phone calls on contact phone numbers of debtors;
• Automatic planning and accounting of meetings with debtors;
• Storage of history of the interactions connected with delay.

Debt collection process automation:

• Complex automation of the main stages of work with arrears;
• The regulated consideration of delay at each stage;
• Flexible adaptation of processes under regulations of the organization without additional development;
• The automatic composition check and correctnesses of data entry excluding errors;
• Monitoring finding of the request at a specific stage during certain time;
• Dynamic change of process depending on result of telephone conversation or a meeting with the debtor.

Integration with other systems:

• Integration with automatic telephone exchange for full automation of process of collecting;
• Integration into the core banking system or accounting system;
• Integration into the workflow system for loading and management of documents.

Statistics and analytics:

• Panels of monitoring and the chart for the current monitoring and control;
• Flexible reporting.
• Element of the marked list

Work with the solution

Information management about debtors In a card of the debtor the following information is available: general information about the debtor, contacts, the history of phone calls and meetings and also the promises made by the client about debt repayment.

A system fixes and saves all interactions with the debtor.

Information management about delay The card of delay contains the detailed information on the course of collecting arrears including: general information about delay, the list of debtors and a promise and also information on all interactions with debtors.

Collecting arrears Automation of collecting arrears is implemented in several stages:

• Soft-collection is set of the remote procedures connected with communication with the debtor and directed to debt collection within collection activity;
• Hard-collection is personal interaction with the debtor for debt collection.

The solution allows to consider result of each telephone conversation or a meeting and to dynamically rebuild process of interaction depending on the current situation in full accordance with internal regulations of the organization.

All history of interactions received at different stages of debt collection is stored in one place. It minimizes risk of loss of valuable information and also allows to transfer work on collecting to other specialist in case of need.