Remneftegaz used outsourcing for technical support of office

On March 18, 2015 Softline announced project implementation of technical support of IT infrastructure of Remneftegaz company^[1].

Project Tasks

The company management was faced by the purpose - to provide smooth functioning of IT infrastructure, minimizing these forced idle times of workstations. As the partner attracted Softline company.

Project Progress

The equipment, nuzhdayushcheeesya in technical support, is placed at small office (up to 50 PCs) therefore specialists of Softline offered the customer the standard service package optimal at cost and completely satisfying current demands on monitoring of IT systems.

Within the project are provided:

• dedicated line for permission of technical requests by means of service ServiceDesk, e-mail and also by phone
• network equipment is set up and set;
• management of the office software is provided;
• services of the technical manager are provided.

Service provides technical, mail and proxy servers, workstations of users (notebooks and the PC), peripheral equipment, security systems.

Project Results

The company excluded need of hiring of technical specialists to the state, it saved means. But the fault tolerance of infrastructure is completely provided and necessary services for correct work of IT services are received.

"In a portfolio of Softline services there are packaged solutions including the different number of the services provided on different conditions. Existence of such options helps the customer to select optimal feature set of technical support and further regularly to perform monitoring of IT systems, increasing their fault tolerance and working capacity", - Sergey Smolov, the senior sales manager of company services of Softline told.

Notes