Vivreau implemented SAP Cloud for Customer

April 20, 2015. The SAP company and Vivreau company (Great Britain) announced^[1] about the implementing solution SAP Cloud for Customer. Transition to a cloud solution allowed Vivreau to increase planning accuracy by 28%, conversion of clients — for 45%, service rate and processings of addresses — for 20%. Vivreau had new opportunities for implementation of the strategy for decrease in damage to the environment with a permanent growth of quality of drinking water, vital to people.

Project Progress

During the project of all in a month specialists of SAP Consulting together with Intelligence company automated processes of conducting sales and service maintenance, user training was provided. Now the staff of Vivreau out of office, at a meeting with the client or in way can timely and quickly inform the management and colleagues on the results and plans, to set tasks, to send required materials to clients directly from the mobile device. All processes are transparent, the management had a possibility of operating and full control of projects and transactions and also consultations and supports of a command.

Result

Transition to "cloud" became logical continuation of commitment of Vivreau to the idea of environmentally friendly business. On a response of the customer, having selected the SAP solution Cloud for Customer, the company could not only increase the accuracy of planning, forecasting of financial results and loading of warehouses, but also to optimize the volume of the consumed server resources, reducing influence on the environment. Key factors of the choice of SAP Cloud for Customer became receiving in real time of key information on clients, the statuses of transactions, instant access to the sales analyst and to production. The special price offer of SAP for upcoming business became an important condition also.

"The SAP solution Cloud for Customer in our company is used only 3 months, but already became the main tool for leadership team of the company. Work with clients is conducted systemically, all cycle — from the first circulation, consultations, selection of the best solution and before signing of the contract is automated. Thanks to SAP Cloud for Customer I really manage business, but I do not go down stream" — Oleg Sidorov, the CEO of the Russian representative office of Vivreau told.

"Business of Vivreau is connected with the vital needs of the person, but the mission of the company is beyond normal supply with drinking water. Vivreau aims to save the environment and to provide harmonious existence of the person in it. Successful SAP implementation of Cloud for Customer helped to realize these ideas and to achieve the specific, measured results in what is especially important for Vivreau: efficiency, environmental friendliness and quality of customer service" — Andrey Sharak, the deputy CEO of SAP CIS emphasized.

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