| The name of the base system (platform): | Skype for Business (ранее Microsoft Lync) |
| Developers: | Enghouse Interactive |
| Technology: | Call centers |
The solution is completely integrated with the unique Skype for Business platform (Microsoft Lync) for ensuring professional processing of incoming calls with excellent quality of a voice communication.
Ample opportunities of integration also assume more effective use of communication lines, the increased fault tolerance and lack of need for the additional hardware.
Thanks to close integration with software products of Microsoft operators can effectively use information of the calendar and a presence status in real time and also a search capability on the existing Active Directory databases.
This type of the console of the operator is the first technical solution such, integrated and certified for use with Lync.
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