Enghouse Interactive

Enghouse Interactive is subsidiary company of software provider and services of Enghouse Systems Limited whose stocks are quoted on the Toronto stock exchange (ESL code). The Enghouse Systems company is founded in 1984 and gets a sustained profit for the account of both own growth, and acquisition of the specialized companies, including Arc, CosmoCom, Datapulse, Syntellect, Telrex, Trio and Zeacom.

Partners of Enghouse Interactive

Enghouse Interactive is a golden partner of leading manufacturers in the field of IT and telephony – Microsoft, Panasonic, Avaya, Cisco, Verint, Teleopti.

Thanks to a global network of partners, the solutions Enghouse Interactive are used by thousands of clients worldwide. Flexible, modern solutions of Enghouse Interactive prove the efficiency in the companies of different scale and industry accessory.<

Solutions Enghouse Interactive

The scale of technical solutions of Enghouse Interactive varies from the working operator console for acceptance of incoming calls to the multimedia distributed cloud contact centers with numerous staff of operators.

All solutions Enghouse Interactive can be deployed both on traditional own infrastructure (in-house), and in "cloud" that allows to reduce project cost, without reducing functionality of solutions.

The architecture of the solutions Enghouse Interactive provides completion of functionality of contact center "on demand", integration with IT services that provides flexibility and speed of reaction to changes of client environment.

In a product line of Enghouse Interactive of the solution for contact centers, the console of operators, solutions for self-service and quality management which can be unrolled based on any telephone platform – both in own environment of the enterprises, and in a cloud environment.

Products Enghouse Interactive

• Enghouse Interactive Communication Center is the professional platform for multimedia contact center. A cloud platform, the first in the market, for cloud contact center with support of function of multiple lease (multi-tenancy) in full.
• Communications Center is the modern multimedia solution for effective processing of a large number of the entering and outgoing calls, including e-mail, fax, a web chat, the SMS and so forth. Compatibly to the majority of modern platforms of telephony, including Skype for Business (Microsoft Lync).
• Quality Management Suite is a recording system of a talk, screens and quality control of work both non-management employees of the company, and call center specialists.
• The console of Arc Pro operator for Cisco - the professional program working Arc Pro operator console is held for use only with the Cisco Unified Communications Manager (CUCM) platform and has a range of expanded exclusive functions.
• The console of the operator for Skype for Business (Microsoft Lync) – the solution is completely integrated with the unique Skype for Business platform (Microsoft Lync) for ensuring professional processing of incoming calls with excellent quality of a voice communication.