Diasoft: Work with customer appeals

Work with customer appeals - a hardware and software system for the B2C-companies.

On August 21, 2015 the companies Ricore and "Diasoft Platform" announced the conclusion of the partner agreement an exit within this cooperation of the solution "Work with Customer Appeals". It is installed on servers Rikor EcoServer.

The complex created by specialists Ricore and Diasoft Platform - the available domestic solution is focused on optimization by the Russian B2C-companies of work with customer appeals and decrease in dependence on the import equipment and software.

The solution "Work with Customer Appeals" from Diasoft Platform provides complex automation of acceptance, accounting and processing of addresses of different type according to the configured scheme of document flow. The solution is created on the Diasoft Framework platform, it gives the chance of operational making changes in processes of work with addresses. Processing complaints and offers, the organization has an opportunity to considerably improve service and to get thereby powerful competitive advantages.

Road map of Diasoft Framework, 2014

The Rikor EcoServer R314 servers help to implement the planned power of a system from Diasoft Platform in 300 at the same time working users. Implementation of the joint solution Ricore and Diasoft Platform at the enterprise takes no more than one week. For 300 users 5 notes from 28 available on the server there are enough.

"The EcoServer servers are a reliable and energy efficient equipment for bank and many other spheres, – Boris Ivanov, the vice president of Ricore said. – The complex based on servers of Ricore with the solution from Diasoft Platform profitable differs from competitors in use of technologies and developments which do not depend on sanctions restrictions".

"The hardware and software system on work with customer appeals created on the basis of solutions Ricore and Diasoft Platform is completely ready to installation and will please customers with the affordable price, – Dmitry Grebenshchikov, the associate director Diasoft Platform emphasized. – Using our complex, the companies working with client responses will be able significantly to raise customer satisfaction the services and to optimize business processes".