Casanova adjusted accounting in a warehouse and started CRM using FirstBIT ERP from The First BIT company

September 11, 2015. The company announced the First BIT project completion on complex automation of business of the leading retailer of elite furniture in the United Arab Emirates – Casanova company. As a result of implementation errors in commodity transactions are eliminated, processes of maintaining clients and personnel management are built, the possibility of the analysis of sales appeared.

Choosing a Solution

For this customer specialists of the First BIT selected the solution "FirstBIT ERP" developed based on the 1C: Enterprise platform for international market. The product allows to keep account according to IFRS, maintains multicurrency with loading of relevant rates on the Internet, check payments. The interface of the program is available to use both in Russian, and in English. Thus, a system completely meets the main requirements of the foreign enterprises including which are in the UAE.

Result

The solution "FirstBIT ERP" helped to liquidate losses of units of production, to organize control of a remaining balance, to increase the level of service due to minimization of errors in data on existence and the status of order fulfillment. There was a possibility of storage of all information on potential and current buyers and a contact history with them in uniform base. Statistics on all key indicators available for any time frame allowed to use a system as the tool for a business intelligence.

Earlier a part of home decoration from new receipt quite often forgot in warehouses and detected it only by the following delivery. By that moment the collection managed to become outdated, and on found it was necessary to allow a discount, losing in profit. Without CRM system sales-managers lost phone numbers of clients, the e-mail addresses, forgot to communicate repeatedly and did not finish transactions. Also because of incorrect information on goods availability in the absence of operational reservation already paid furniture was rather often sold to other buyer as available.

The head of office of the First BIT in Dubai Alexander Smolyaninov noted: "The Casanova company needed the software with a possibility of operational tracking of a status of all orders and well worked restoration system as miscalculations on delivery dates are critical for the organization operating in a premium segment".

The owner and the head of Casanova network Mr. Farkhad Novruzzade commented on the project: "The solution "FirstBIT ERP" increased service quality, gave the chance to analyze efficiency of personnel and as a result increased a goods turnover of the company".