| Developers: | RedHelper |
| Date of the premiere of the system: | 2015/10/19 |
| Branches: | Internet services |
| Technology: | CRM, Call centers |
RedConnect is a widget of instant calls back.
On October 19, 2015 the RedHelper company announced release of a free widget of instant calls back. Service absolutely free also includes 1 thousand contacts of the operator with the user of the website a month.
Free call back up to 1000 connections a month - RedConnect Free (2015)
Start of a product is focused on increase in conversion in the Russian online stores and the level of service. The widget of RedConnect helps the visitor of the website to make the order of a call back just having specified the phone number. A system will automatically phone to the operator and will connect him to the client by phone less than in 30 seconds.
The product is focused on small business, the beginning entrepreneurs, the websites of online stores and services, non-profit organizations. An opportunity free of charge to connect the client and the operator can positively affect growth of audience of the websites in case of use by a free monthly packet of RedConnect with 1 thousand contacts.
Screenshot of a window of a widget (2015)
"In the period of economically unstable situation we decided that the release of absolutely free version will allow the small online stores beginning and to use effectively new technologies of conversion of clients and to considerably increase their quantity and also to support growth of own business. According to our forecasts, the Russian market of widgets makes 180 million rubles today. By 2017th year this digit should be tripled. CallBack-widgets gain popularity, and the free version should increase considerably rates of market development of online commerce", - Anton Chernyatin, the CEO of RedHelper company noted.
The integrated CoBrowse technology gives the chance to watch online the visitor, to highlight to him necessary information and to help with navigation on the website directly during a call. Besides, in the RedConnect system information is available:
- the written negotiations,
- about time,
- about call duration,
- about customer numbers
- about the manager who worked a call.
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