What is cloud automatic telephone exchange and what it differs from normal in? TADetails

In what a difference between normal and cloud automatic telephone exchange?

The cloud automatic telephone exchange is the ready-made solution for call processing provided as service. Cloud automatic telephone exchanges became result of development of virtualization of telephone services and allow to work with telephone calls the same as normal. The difference consists that the cloud automatic telephone exchange does not require making of telephone wires, purchase and equipment installation and also is easily scaled, i.e. it is much easier to connect any number of new numbers or users to it. You receive ready service for a monthly payment, and in some cases purchase additional flexibility in management of routing of calls.

The cloud automatic telephone exchange is the ready-made solution for call processing provided as service

Let's tell, in cloud automatic telephone exchange of Mango Office the algorithms of distribution of calls similar to functions of the most advanced professional hardware automatic telephone exchanges which on a pocket not each organization are used.

How many subscribers can the cloud automatic telephone exchange service?

Depending on the platform the cloud automatic telephone exchange is capable to service any number of subscribers. Actually each cloud automatic telephone exchange works based on the same or similar software solutions, as normal automatic telephone exchanges, but unrolled in a data processing center of provider of service. Therefore restrictions for the number of subscribers can impose only technical features of communication channels and characteristic of the used platform.

Whether it is possible to connect several offices to cloud automatic telephone exchange?

Yes, using cloud automatic telephone exchange it is possible to connect several offices, and it is one of main advantages of cloud model of telecommunications. At one of offices it is not necessary to install software or the equipment. Only existence of an Internet channel is required. For example, the Mango Office service is provided across all Russia and even abroad. It allows to use local numbers 20 of different regions and federal numbers 8-800 and also to connect to corporate network of the employees who are in the different cities.

What additional opportunities are given by cloud automatic telephone exchange?

Cloud automatic telephone exchanges allow to connect not only fixed, but also mobile subscribers to "virtual switchboard". Besides providers gradually develop additional functionality to increase value for business of the services. It is as about tools for the solution of specific objectives – the interactive voice menu and a call recording – and about functions which help to increase controllability of business, to increase profit, to improve customer service quality – information analytical reports and a possibility of monitoring are like that, for example. For example, Mango Office offers the whole platform for business development integrated with telephony which includes cloud automatic telephone exchange, Call center and the CRM system.

How many can cost connection of cloud automatic telephone exchange?

Connection to cloud automatic telephone exchange means monthly payment of a subscription which can include the different number of services and subscribers and also lease of multichannel numbers. Expenses depend on quantity of the provided additional services. "The single payment at connection of new number makes in our company from 990 rubles, and the minimum subscription – 450 rubles a month. At the same time the average bill among our clients for 2014 was 4370 rubles a month", - say in Mango Office.

If to compare cloud automatic telephone exchange to normal, then costs for installation of traditional telephone exchange make from 50 thousand rubles (in case of use of the open free platform) and above, support and service if to receive them from a third party – about 10% of implementation cost. At the same time it is necessary to consider equipment costs and processor capacities which will use automatic telephone exchange.

What should I do with the existing landline and mobile numbers at connection of cloud automatic telephone exchange?

If you need to save the existing phone numbers, you can connect them directly to a cloud platform via the special IP terminal, or configure readdressing directly in network of the provider of communication who provided you this number. Most of operators, in particular, Rostelecom, offer such service. However it is worth remembering that readdressing will require additional payment.

What does process of transition to cloud automatic telephone exchange consist in?

It is rather simple to pass to cloud automatic telephone exchange - even presence of the IT specialist is not necessary. After the order of a subscription and gaining access to a personal account of a cloud service you need to install in workplaces of employees IP phones (or program phones for specialists who will work from the PCs, tablets and notebooks) and also to configure rules of readdressing of calls on mobile phones.

On more difficult and large-scale projects setup of schemes of the voice menu, implementation of additional services, for example, connection of CRM is also necessary. Depending on complexity of the telecommunication environment this process can take different time and require a certain number of efforts from IT personnel. However, the majority of services in setup can be ordered directly from provider of cloud telephony.