Kovalyov Vladimir Anatolyevich

Was born on December 2, 1964, Lyubertsy. 4 children. Experience — 27 years 6 months

elecom, Moscow, celecom.ru October, 2013 — the present 2 years 3 months the Director of IT - Development of the OSS/BSS complex of systems: ASR Fastcom, Naumen Service Desk, Naumen Order Management, Naumen CRM, 1C, reporting system, etc.

• Implementation of BI systems based on QlikSense;
• The organization of process M&A (Merges and Absorption, Mergers and Acquisitions) regarding IT.

For 2 years are successfully integrated into an IT landscape of the Company of 4 purchased telecom operators.

• Determination of the purposes of IT according to business objectives of the Company (on the basis of COBIT5).
• Development of the Development strategy IT, Technical policy, IT of a landscape.
• Development and operation of infrastructure (IBM servers, DWH, tape libraries, SCS).
• The organization and work planning of IT division (up to 20 employees).
• Organization and work planning of department of Calculations (6 employees).
• The organization of interaction with business divisions of the Company.
• Organization and carrying out IT of Committee.
• Contractor interaction (agreements, TO and TP).
• Administration of the IC, Oracle 11 DBMS.
• Purchase and accounting of the equipment and software, licensing.
• User support.
• Information security, ACS and video surveillance.

Technoserv, Moscow December, 2010 — October, 2013 2 years 11 months the Deputy head of department of Service and Outsourcing; head of department of service managers

• Management of personnel of department (15 employees), managements (30 employees).
• Calendar and resource work planning.
• Budget management.
• Assessment of project deviations (risks, problems, changes).
• Preparation of reporting documents.
• Quality control of execution of works and performance of Agreements on the level of service (SLA), control of a financial status of agreements.
• Negotiation with Customers.
• Interaction with divisions of the Company concerning resource promotion and coordination of activity of the employees occupied with accomplishment service contracts.
• Quality control of work of contractors and terms according to agreements.
• Control of level of satisfaction of Customers.
• Maintenance in current status of documents on projects.
• Development of business processes of service support \"under the Customer \".
• Writing articles on scope of Management for corporate editions (about 10 publications for 2 years).

Experience with the government law enforcement agencies.

Experience of successful implementation (startup IT service outsourcing) the large project in a public sector as the chief manager of service projects on a public sector.

Orange Business Services ' LLC/Orange Business Services, Moscow September, 2007 — August, 2010 3 years the Head of department of development and development of the IC/deputy. Directors of information technology Basic functions:

• Preparation of solutions on the general architecture, corporate standards, methods and construction tools and uses of the IC.
• Design, development, implementation and maintenance of all range of the IC of the telecom operator: CRM, Order Management, Billing&Mediation, SLA&Statistics, ERP, Problem Handling, Supply Chain&Procurement, Portal Solutions, Products&Marketing, SORM.
• Support and development of infrastructure Intranet of the Company
• SCS, DB Servers and file server, LAN (Support of database servers of Oracle/Sun, IBM, file servers Moscow and regional representative offices).
• Support and service of staff of the Company regarding hardware-software providing personal computers and office software.
• Formation and control of the budget of IT of Directorate.

The main achievements for 2010:

1) A successful completion of 4 international projects (together with France Telecom):

• integration of a corporate CRM system into the local IC of support of business process \"From Opportunity To Bill \".
• integration of a corporate analytical system into local ICs (billing, CRM, financial system).
• IT audit of a system of billing.
• Audit of business processes and IT systems of support of process \"Order Management \".

2) Organization and carrying out monthly managing IT Committee of the Company.

3) Implementation of modules 1C (HR and Payroll) and integration with a financial system based on Oracle e-Business Suite.

The main achievements for 2007-2010:

• For 3 years could transform IT from the servicing division to the partner for business divisions and customers.
• System implementation of billing (ASR) and adjacent ICs according to the Law on communication and obtaining the license for provision of services of domestic long distance and international telephone communication.

Certification of ASR according to new regulatory legal acts. Orange Business Services ' LLC/Orange Business Services, July, 2004 — September, 2007 3 years 3 months the Chief Sektora of software development of Activity Sektora:

• Development, a statement, improvement of the general concept of automation and the regulating documentation on development of the IC within the Company according to GOST.
• Search and implementation of new progressive technologies and development tools of the software.
• Development and the statement of OTT according to requests of customers, cost estimation on their implementation, development of terms of reference according to the general concept of automation of the Company.
• Application development, including maintaining by CASE means of a full stroke of development, development of software modules. Approval of the customer of the questions connected with functionality of the developed systems.
• Maintaining program documentation of the developed modules according to internal standards on maintaining the project documentation
• Interaction with third-party developers of the application software regarding problem definition, approval and the approval of terms of reference.

17 large information systems were during this time developed and implemented. Closed joint stock company \"Global Odin \" January, 1998 — June, 2004 of 6 years 6 months the senior Head software engineer and the technologist of several large projects. Projects are developed and implemented in operation:

• Systems of collecting, processing and visualization statistical and SLA of information on IP, IPVPN, IDNX, FR and telephone to networks of the company, ~ 100 users, 14 regional representative offices, ~ 20 types of network equipment.

Head of the working group of developers of projects:

• The systems of tariffing of the services provided based on IP, IPVPN of networks of the company.
• System of maintaining and accounting of a configuration of the equipment of voice network. Achievement - some of the first telecom operators in Russia successfully developed and in short terms implemented SLA systems on the main services of the Company (ip, ipvpn and dr).

JSC AB Inkombank July, 1995 — January, 1998 2 years 7 months the Leading economist of department of technologies of information transfer

With 1995-1997 Senior specialist of department SWIFT With 1997-1998 Leading economist of department of technologies of information transfer.

• Development of systems of data processing of SWIFT network.
• Development of systems of maintaining and customer accounting of bank of SWIFT network.

Limited liability partnership \"Anviki \" January, 1995 — July, 1995 of 7 months the Head of department of medical information science

• Software development for calculation of construction estimates.
• Development of the directory systems of the market of medicines of Russia for foreign missions of the pharmaceutical companies.

About 20 sales of the developed system. Scientific center of the Medical Researches 'Timotek'; The April 1993 Research and production center "Prioritet" is December, 1994 1 year 9 months the Software engineer of department of medical information science

• Development of the directory systems of the market of medicines of Russia for foreign missions of the pharmaceutical companies. About 20 sales of the developed system. - Development of the system of cardiological monitoring. The Russian April 1988 scientific center "Kurchatov Institute" is April, 1993 of 5 years 1 months the Chief of group of software development Since 1989-1992 the Engineer of group of laser diagnostic of plasma. Since 1992-1993 the Chief of group of software development. - Development of systems of automation and collection of information of thermonuclear installations. - Automation development of systems Teploelektorstantsy. The Higher Education Moscow Power Engineering Institute (National research university), Moscow, 1988 Faculty of the Electronic Equipment. Electronics engineer, diploma Advanced training, Service Level Management rates: Interaction of IT and business of 2013 Cleverics, the certificate Emotional competence of the head and skills of motivation 2012 Internal training of the company \"Technoserv \", - Leadership 2012 Internal training of the company \"Technoserv \", - Bases of effective management 2012 Internal training of the company \"Technoserv \", - English: Pre-intermediate 2007 International system of schools of foreign languages \"Denis \' School \", certificate of Oracle9iAS: Basic Administration 2003 Academy IT, certificate of Java Programming 2002 Fors, certificate of Oracle8i Access the Database with Java 2002 Fors, certificate of Enterprise DBA Part2: Performance and Tuning 2001 Fors, the certificate Finance for non-financial managers 2001 Arthur Andersen, the certificate of Self Management Training Cource 2001 SHL, the certificate of Lotus Domino R5 Designer Fundamentals 2001 Lotus, the certificate of Introduction to Oracle: SQL, SQL*Plus, PL/SQL 1998 LVS, the certificate On me - the management of collective up to 50 people. Directions: IT, service management and a customer support, drawing of accounts and settlement with clients, operators; - the organization and development of IT on the basis of ITIL, COBIT5, MOF/MSF; - budget making of IT; - IT project management according to the PMI PMBOK and TTM standards (Time To Market); - for 3 years could transform IT from the servicing division to the partner for business divisions and customers; - experience of the international IT projects; - 15 summer experience of development of the Automated billing system (billing); certification of ASR according to new regulatory legal acts; - knowledge and practical application, at development and deployment of the IC, a modern business process model of activity of eTOM telecommunication company (Enhanced Telecom Operations Map) and functionality of OSS/BSS of solutions; - negotiating and vendor interaction of IT services; - integration of the raznoplatformenny systems; - development of automated systems of an enterprise scale; - experience of public statements, reports and interview of media; - responsibility and efficiency at the solution of IT problems.