As "Lexus Kuntsevo Center" automated work of service consultants

On February 24, 2016 the 1C-Rarus company announced software implementation "the Alpha Car: The mobile acceptor" in the technical center Lexus.

Project Tasks

Being in search of ways of optimization of work, the management saw an opportunity to reduce time of acceptance of cars for maintenance. For this purpose made the decision to implement in "Lexus Kuntsevo Center" the application "the Alpha Car: Mobile acceptor".

"Lexus Kuntsevo Center" (2014)

Project Results

Using "The mobile acceptor" work of service consultants for acceptance of cars on maintenance and also sale of additional services and accessories is automated.

The general time of acceptance of cars in service, including execution of documentation, was reduced by 30%. Now each client is met by the consultant with the tablet and begins to work with the accepted car.

Availability of the maximum information on a car in electronic form is provided. Working in mobile application, the employee can look at recommendations and record damages. Addition includes the separate block on the special offers operating in shopping center and it allows to inform clients on possible bonuses in time - sales of services and automobile accessories grew by 15%.

Having implemented new addition, we could strengthen image of the dealer center in the opinion of our clients. On the one hand, we saved commitment of clients at the expense of programs of loyalty. And on the other hand, with implementation of new mobile application our clients began to give quicker cars to service, their loyalty increased, they began to pay more attention to an opportunity to purchase additional accessories. In this situation all won. Oleg Sokolov, head of a service bureau "Lexus Kuntsevo Center"