Croc: Service Assistant

According to the statement of company CROC, Service Assistant allows the IT management to increase effective management of all service contracts of the organization at the expense of the analysis of the developed infrastructure and costs for its support which is carried out together with consultants of CROC. It gives the chance not only to save due to more accurate control of assets, but also to provide smooth functioning of IT services.

Many Russian customers use in the ICT - and engineering infrastructure a large number of solutions of dozens of producers. In process of development of the company management of questions of service support of similar infrastructure becomes more complex. There are problems connected with adequate efficiency evaluation of functioning of the equipment, it is more difficult to trace guaranty periods and observance of SLA, and elimination of the errors arising on a joint of systems takes more time because of decentralization of responsibility of technical support providers. Often the Chief information officer just has no time and an opportunity to accurately trace lifecycle of all service contracts and the need for replacement of the outdated systems that can become further the reason of failures in work of IT.

The service of Service Assistant from CROC is directed just to "arrangement" of a situation with support of diverse infrastructure. It helps to define problem places in operation of the equipment and software, to optimize the expenditure budget, to increase performing discipline. The service includes: uniform point of entry according to all service contracts on behalf of the competent consultant for tracking of SLA, contact center for the organization of the first support line, the automated control system for service with the convenient mechanism of informing on terms and incidents, carrying out regular monitoring of infrastructure and obtaining reports on its work. The quality of rendering service of Service Assistant is provided with 20 years' experience of technical support of the geographically distributed companies across all Russia, following to the practicians of management of IT services (ITSM) and assets (ITFM) who proved around the world, an opportunity to undertake complex responsibility for operability of difficult infrastructures.