SERVITY

SERVITY is an IT company specializing in the supply of servers, storage systems and network equipment. Priorities - focus on solving client's problems, expert approach, efficiency and warranty. Thanks to the focus on system equipment and the presence of narrow-profile specialists, they are one of the leaders in the niche of building an IT infrastructure.

Founded in 2013, SERVITY has offices in Russia, China and Europe (for 2023).

History

2023

Over 700 projects implemented

During the work on the Russian market, over 700 projects were implemented, most of which are in the regions of the Russian Federation. The company employs more than 40 full-time and project employees.

SERVITY Customers in 2023

The main product categories are:

• server hardware
• storage systems
• network equipment

What SERVITY offers its customers

What SERVITY offers its customers:

• Minimum Delivery Time

The company has a built-in logistics system, offices in China and Europe. Due to this, SERVITY provides delivery of equipment in 6-8 weeks, provided that there are no force majeure.

{{quote 'author
= Evgeny Chernykh, Commercial Director of SERVITY.|"Analyzing the market and communicating with customers, we see that not all players working with" parallel import "channels can provide such a speed of supply. For some suppliers, delivery times can reach 14-16 weeks or even more. A lot depends on
logistics.

The shipment of equipment supplied through our channels goes from China to the UAE countries European Union territory of the Russian Federation. The simplification of supply logistics allows us to fit into the mentioned framework: 6-8 weeks. "}}

• 100% originality of products

SERVITY guarantees the supply of original equipment. Each foreign delivery is checked by a competent employee of the company before being sent to the customer.

• Warranty and Service

The company has the required volume of components (spares) and a staff of service engineers. In case of breakdowns or defects, SERVITY will select a comfortable option of warranty exchange or return.

• Universality

The company cooperates with 20 + brands of infrastructure equipment of domestic manufacturers and foreign vendors through parallel imports.

• Comfortable payment terms

Depending on the order volume, SERVITY can provide installments up to 30 calendar days, and up to 90 calendar days for large orders.

• Examination

The company has been operating in the system integration market since 2013, has knowledge and experience.

{{quote 'author
= Evgeny Chernykh, commercial director of SERVITY.|"The format previously familiar to the classic distributor, which acted according to the" box moving "scheme, is now not applicable. We unpack the equipment - still in the country of shipment - check, activate licenses, update the pre-installed software and firmware to the latest versions available at the moment, after which we package the goods and only then send them to the
territory of the
Russian Federation.

Sometimes our partners - for example, large integrators - only need to supply hardware. All the necessary actions for configuring the software component - from activating solutions and updates to "rolling" the necessary additional software - they perform on their own. Most of our partners have the expertise and competencies they need.
"}}

• Partner Program

Mutually beneficial cooperation with partners.

"To date, we are actively developing our own partner network. The plans are to change the supply ratio in favor of the partner channel, bringing the balance to 70/30, and better 80/20. " Evgeny Chernykh, Commercial Director of SERVITY.

Warranties and Service Provided under "Parallel Import" Conditions

The Company shall provide diagnostics, repair or complete replacement of non-operating equipment or its components in case of failure of devices in service. There are several types of service plans that cover customer requirements.

Opportunities:

• Availability of qualified engineers - 12 own employees
• 24/7 Support Cycle
• Availability of spare parts warehouse (SPTA) covering customer needs
• Guarantee of completion of repair and restoration of equipment functionality
• Commissioning and installation works, if necessary
• Software Update If Technically Available

{{quote 'author
= Evgeny Chernykh, Commercial Director of SERVITY.|"With" parallel import "users lose their usual service support" from the manufacturer. " For the equipment of global vendors in the Russian Federation, the "familiar service" is lost, however, the corresponding functions are performed by suppliers or local service partners, who last year acquired "zip" stocks.

Now there are already stocks of components for repair, and schemes have been worked out for difficult cases - sending equipment to the manufacturer to perform repairs at the factory according to the RMA procedure. We provide this opportunity to our customers. "}}

Evgeny Chernykh, Commercial Director of SERVICE

Opening offices in China Europe

2023 is the opening of SERVITY offices in China and Europe.

2022: Growth of annual turnover to 1 billion rubles

2022 - an increase in the company's annual turnover to 1 billion rubles.

2021: Regular customer growth to 100 companies

2021 - the number of regular customers increased to 100 companies, partner statuses - up to 15.

2018: Partner of the Year Awards from NPE and Dell

2018 - Received Partner of the Year awards from HPE and DELL.

2017: 3x increase in the number of employees

2017 - the number of employees tripled, 70% of projects were implemented in the regions.

2015:100 first projects implemented

2015 - implemented the first 100 integrated integration projects

2013: Founding of the Company

2013 - the foundation of SERVITY.