| Developers: | NICE Systems |
| Last Release Date: | 2015/12/12 |
| Technology: | Call centers, PaaS - Platform As A Service - the Business platform as service |
Nice Engage Platform is a hardware and software system of call center.
The hardware and software system from Nice Systems is capable to provide stability of quality of the rendered services, to raise customer satisfaction. Subsystems of storage and management help to control execution of tasks, to carry out detailed incident analysis (work-related, both the system, and specific employees), to conduct online monitoring and to prepare the operational and long-term reporting.
Record of screen forms and telephone negotiations on controlled numbers with opportunities and functions of a subsystem of training are capable to transform corporate training to the instrument of preserving and increase in a customer loyalty.
Representation of Nice Engage Platform, (2015)
For July 11, 2016 current version of Nice Engage Platform 6.3 service.
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