LeEco started contact center in Russia

On September 1, 2016 work of the Russian contact center LeRee – the subsidiary company of global technology holding LeEco developing business in Russia and Eastern Europe started. a hot telephone line with the uniform number free for calls from all regions of Russia: 8 800 700 85 90. Calls of clients are received in the working days (Mon - Friday.) from 7 a.m. till 10 p.m. Besides, questions and customer appeals are accepted through a feedback form on the official site of LeEco in Russia by le.ru and also in social media.

Customer interaction on behalf of the LeEco brand in Russia performs Teleperformance Russia Group – the Russian division of Teleperformance Group, the providing service of outsourcing contact centers worldwide. The staff of Teleperformance Russia Group will perform informing and consultation on the questions connected with products of the company and also to give service support.

"We were faced by a task in short terms to start multichannel contact center which from the first day could accept the entering LeEco customer appeals, and do it at the expert level; for what we carried out a lot of work on high-quality selection of operators who will accept the entering addresses, and to their training. It is important to understand that the program of trainings included not only development of the communication skills necessary for communication with consumers, but also detailed studying of the products of LeEco. Thus, our employees are ready both to provide general information, and to give technical support remotely – to answer questions of service and operation of the device, to help the consumer to orient with it and to configure it under themselves", - Osina Ekaterina, the CEO of Teleperformance Russia Group reported.

At present service is conducted by phone and email, and until the end of the year Teleperformance is going to start acceptance of addresses in an online chat on the website LeRee and also consumer satisfaction polls. Besides, monitoring of social media for the purpose of tracking and processing of references of a brand as on pages of the company in social media, and in general already now is started. It means not only consultation and informing, but also work with any consumer feedback of products of LeEco. Increase in a team of operators by 3 times in connection with predicted by growth of volumes and connection of additional channels of service is until the end of the year planned. Service language – Russian.

According to the president of LeRee Victor Xu, in connection with large-scale entry of LeEco into the Russian market is expected great interest of consumers to the company which products win the first places in the world rankings of smart devices based on the ratio of price/quality and consumer properties. "It is important to understand that LeEco – it not simply one of producers of gadgets, and the integrated ecosystem based, first of all, on consumption of content, services and applications. Smartphones and TVs, at all their bonus quality, are only an interactive window in a film world, music, the sports broadcastings, games, finance, transport, numerous applications and services daily necessary for each modern person. Communication of these elements in a whole on our devices creates absolutely new quality of life of users. Actually LeEco conducts consumers and all market during a new era of the Internet focused ecosystem, at the same time proposes revolutionary technical solutions in the gadgets. Features of our business model and advantage of an ecosystem to users, it is necessary to inform our clients, including potential. For this reason we addressed one of market leaders of contact centers – Teleperformance companies for implementation of interaction with our clients and providing the complete information to them about LeEco. The world level of examination and long-term experience of our partners guarantees high quality of our customer services".