Rive Gauche (Service Desk Itilium)

2017: IT Management Automation

In 2017, Desnol Soft announced that the Service Desk Itilium system was introduced at Reeve Ghosh. As a result of the project, Reeve Ghosh received an adapted, flexibly customizable tool that made it possible to take the Service Desk and IT department to the next level. The scale was about 6,000 calls per month. 50 workplaces are automated.

«Рив Гош» — the Russian world-famous perfume and cosmetic chain - chose the Itilium system as a convenient service desk

The implementation of the Itilium system was carried out at the Reeve Ghosh office in St. Petersburg. The company decided to take advantage of our offer for express implementation of the Itilium system by choosing the "Optimal" plan, which allows to reduce financial and time costs when switching from the previously installed system to the Itilium being implemented. said Evgeny Paramonov, head of Itilium Desnol Soft

According to the company, choosing the Service Desk system, Reeve Ghosh management considered several options and settled on the system:

• Extensive functionality to automate ITIL processes
• The ability to adapt the system independently to current business requirements due to open source code;
• developed on the basis of the 1C: Enterprise platform, Itilium is easily available for development by a wide range of users;
• constantly expanding functionality, taking into account the wishes of customers;
• optimal price/quality combination of the products presented in the ITSM solutions market.

По данным на 2021 год компании принадлежат более 200 магазинов по всей to the country team employs over 7500 employees

Objectives and objectives of the project:

• Optimize service delivery and workload
• Create prerequisites for business development by automating service management

As a result of the project, Reeve Ghosh received:

• Optimize the level and quality of support.
• reasonable load sharing on the first support line.
• a single IT landscape on the platform. 1C

2015

Among the companies that use Service Desk Itilium are the Luxor cinema chain, RIVGOSH, the Scania-Rus automobile concern, the Consent Insurance Company, Polyus Gold PJSC and dozens of others.