WebProduction OneBox

2017

OneBox White

On August 20, 2017 the OneBox company presented the solution for business automation – OneBox WHITE CRM system.

The program can:

• catch the missed calls and control otzvon to the client;
• collect all mail in the segmented base of contacts;
• send the SMS to the manager when the visitor on the website;
• collect requests from the websites and distribute them on managers, remind managers of clients;
• distinguish email of all visitors of your website;
• consider how many earned business;
• trace a geolocation of employees and the equipment;
• fix calls of employees, even with Nokia 1100;
• compare employees by the number of actions and efficiency;
• transfer a talk to a tag cloud;
• to independently call clients;
• receive new clients from Facebook and Instagram;
• load all new companies leads from open sources;
• thank clients about payments, remind of debts and overdue payments;
• to automatically employ, stazhirovat and dismiss employees (an official approval of the company).

The OneBox WHITE system exchanges data with:

• Telegram Viber Facebook, Instagram, и ;
• online stores on the Horoshop platform,
• delivery services: InTime, PickPoint, SDEK;
• IP telephony: Lirax, Binotel and Mango-office;
• payment service of WebMoney;
• service of mailing Mailchimp,
• chats of Jivosite, Nice Chat.

The client through a personal online office manages now business processes in which the solution of the customer is important. He without participation of the manager closes or does not open a task, confirms goods receipt, payments and estimates work. In a personal account the statement of documents and payment on them is available.

Transfer of telephone conversations to the text

On May 4, 2017 the OneBox company announced upgrade of the OneBox system. The technology checks each call and each word, estimates a conversation and finds violations of the standard. Record of a call will be recognized in the text, the text is checked on a key word and based on the ratio of activity of participants of dialog.

Having integrated the IP telephony with the CRM system, programmers automated call centers at themselves and clients. It provided processing of 100% of incoming calls including passed. All talk on the IP telephony registers. Records are available searching on base of calls where they can be sorted by date, the direction, the manager and other search criterions. The written talk can be listened and loaded.

In most call centers known to us heads listen to a call recording. It cannot check all talk to the administrator and therefore selection check is applied. The administrator checks accidentally selected calls. Sometimes listen only to the calls connected with complaints or failures of clients. Igor Ustimenko, technical director of OneBox

Entry of dialog is made to two audio-canals. It allows to arrange a conversation in a chat dialog and to understand the words of the employee, answers of the client, duration of a talk of both.

Transfer of record of a call to the text allows:

• define effectiveness of a call and correlate conversations with results of sales;
• reveal stop word, filler words or to trace a key word, interesting to the company;
• understand who is more active in a conversation: the client or the manager who agree more or refuses more;
• understand an emotional component of a conversation on a key word in the speech of the client or employee.

Function allows a CRM system of OneBox to check each word of a conversation and to correlate data with the set standard.

Recognition is configured through Yandex SpeechKit Cloud, Google Cloud Speech API or CMU Sphinx, at the choice of the client.

Updating of March

• Interface. The updated quick global search looks for according to all sections: to documents, knowledge base, reports and settings. Tasks are set by voice or in writing in one click, it is also just possible to add the comment and even to deliver like.
• Mobile application which is available to downloading in the online platforms App Store and Google Play on mobile devices of clients under iOS and Android is also updated. The application had the modern updated interface and an opportunity to manage display of functions. Put and close tasks, send requests and control the history of interactions.
• Synchronization between CRM systems is added: fast exchange of price lists with suppliers, needlessly manually to load lists of products. In an office of the client supplier support of business models of dropshipping is added.
• The designer of business processes is updated and expanded that he allows to model even quicker and even more visually business processes and to manage effectively them. The library of automatic actions of the CRM system allowed to transfer to the computer even more stages of business process. What as a result reduces costs of resources and risks connected with a human factor.
• Personnel management. The testing system of employees allows to create questionnaires, estimates answers. Also a system continuously analyzes work of each employee. OneBox collects statistics of the closed tasks and prompts to the head: it is better for whom to charge a new task how many approximately time will occupy accomplishment and what will be result.
• OneBox independently creates reminders, notifies by email, the SMS and IVR on the statuses of tasks. Sets tasks on the basis of the missed letters, tasks, open payments and controls their accomplishment.

Mobile applications as a part of OneBox

On February 14, 2017 the WebProduction company offered clients mobile applications as a part of CRM OneBox.

Contains the appendix:

• name,
• logo and services of the client.

Screenshots of mobile application of OneBox, (2017)

Works at platforms Android and iOS. Well in Google Play and App Store. It is integrated with the Customer Relationship Management System of the client.

The personal account of the client opens in mobile application and shows:

• Logo, name and contacts of the company;
• User profile, contacts, addresses;
• History of events. Calls, letters, messages;
• Goods and Services. Browsed, chosen, ordered;
• Balance, payments, bonuses and discounts. History of orders.

• Control of the statuses of tasks and projects. The statuses are also configured individually under business processes of the customer. The partner edits data, changes a delivery address without involvement of managers. To verify orders and payments for the selected period it is enough to open a personal account.
• Increase in loyalty. Clients can glance in an online office to make the order, to check the status, to count expenses on purchases.
• PUSH notifications. Offers will go in PUSH messages to the client's phone.
• Advertizing for target audience. The application on the phone is installed, those to whom are interesting actions, goods and company services.
• Customer intelligence, their interests. The application transfers information on buyers to CRM: sex, age, region, interests and other.

OneBox Next

On February 1 the company provided the updated OneBox, it is OneBox Next which has a set of corrections and also completions which still will simplify business work. Considering wishes of clients, new 'features' which will approach any kind of activity were created.

OneBox Next interface

mobile application for iOS and Android OneBox Next

New global search which looks for according to documentation, the knowledge base, settings and reports considers a context of the previous search

Completely new control interface of orders

The updated and expanded editor of business processes

• Task management mechanisms: now it is possible to leave in a single step the comment, to write email, to send the SMS, to announce result, to create a reminder;
• Synchronization of CRM systems among themselves is added: fast exchange of price lists with your suppliers, needlessly manually to load price lists;
• Module of Store online store: you can configure the interface of your online store independently. Individually under mobile, tablet and desktop;
• Problem definition is added by voice;
• Predictions of calls and letters from the client directly in a card of contact and the order;
• OneBox will prompt to whom best of all to appoint a task, what is the time it will borrow this employee and in what result it will result. For example, it is possible to predict a status of sale and what is the time the transaction will borrow;
• The configured interface of an office of the client. You can configure what blocks to show and what are not present, to completely change design and configuration of an office of the client;
• The system of likes and dislikes for comments is added;
• The testing system of employees is implemented. You can create forms of testing and force employees to pass the necessary tests;
• In an office of the client supplier support of business models of dropshipping is added.

Basic description of OneBox

OneBox – CRM/ ERP- a web system.

The product is focused on process optimization of processing of bases of clients, service of warehouses, maintaining a goods turnover.

A system helps to control the calls entering and the descending goods, changes in price policy of competitors.

OneBox can independently analyze the entering data on any of processes and propose an optimal solution on the value of this or that call, or efficiency of the individual employee.

The product will help to adjust production process, to optimize it at all levels, beginning from hiring and dismissal of employees, working off of their communications with clients before implementation of schemes of work with clients, warehouse and document flow.

The OneBox system is capable to recognize emotions of employees, intonations during phone conversation, in the text of e-mail. This system will help to learn about negative mood of the client and that probably to prevent the conflict.

OneBox traces calls, the SMS, mail. With this system the company will always possess information, to know about each word which will write or the client or the employee will say. For this purpose it is enough to look at the history of communications in the client's card.

CRM is capable to distinguish voices and to convert them into the text, so, that it is possible to see the client's conversation with the employee in the form of a chat. This function will help to learn who spoke more, to see a key word, obscene lexicon and a stop word in dialog.

Function the Robo-boss - helps to control workers and indicators. At the expense of the available knowledge base the program is capable to distribute independently tasks between employees, at the same time considering efficiency of everyone.

OneBox AI is the built-in neural network capable to analyze actions of workers and to conduct intelligent dialogue with the client of the company. a system is capable to give answers to questions of workers of rather labor process. The artificial intelligence of the CRM system allows to clone work of the most effective workers not to employ additional people.

In a system function of automatic dismissal works. The program looks for employees who perform work slowly and poor, the employees trying to deceive the company. Having detected such a system notifies them on a possibility of dismissal.

Features of functionality

• the possibility of processing of price lists of producers allows to automate process
• expansion of function of an inventory control also considerably will facilitate work, allowing to monitor movements of each unit of storage up to sale.
• the structured documentation considerably will reduce costs of nerves and forces for search of the necessary papers.
• the adjusted system of accounting will allow to perform cash transactions completely transparent, now it is possible to see for what when and as payment arrived, and income and expenses are always displayed in a system.
• an opportunity to create and manage business processes directly in a system. In addition to such elementary functions as setting or removal of a task, are available also such difficult as transactions with goods in a warehouse and drawing up documents.
• functions of work with customers.

Permanent history logging of transactions for the subsequent analytics allows to trace at any time statistics of work of certain workers or the whole departments. In a frame of an option the search allowing to be guided in the history of transactions works.

The modularity of the program allows assembly of such engine in which there will be only necessary options.