CarPrice uses Bpium for quality improvement of service

On March 22, 2017 the Bpium company announced automation of work of quality control department and claim department on the basis of the Bpium platform in CarPrice company.

At office Carprice.ru (2015)

To support the high level of service, contact centers were automated on the Oktell platform where all are taped telephone conversation. For quality control of a talk with it integrated the solution on the Bpium platform. Auditors fill out in Bpium estimated sheets with the set criteria of quality of a talk. About 4500 calls are daily made. At such volumes the choice and distribution of a talk between auditors becomes labor-consuming therefore automation was required. This task is also solved within Bpium.

"We exempted managers from need to manually select a call recording for quality evaluation. Bpium on the basis of the set rules selects calls for check and distributes them between the staff of control service of quality. For example, we can automatically select all calls lasting more than two minutes or all calls made by operators on a probation period. Quality evaluation of work of personnel becomes more exact. We accurately represent that operators of call centers should be able and we help them to hold a high level". Denis Dolmatov, CEO of CarPrice