Sochivodokanal (IVS: Gorvodokanal Automated information system)

Implementation of automated information system of Sochivodokanal

Project Task

Due to the increase in number of addresses and growth of a flow of the requests arriving from the population and the organizations the need for automation of activity of the central dispatching service of a water utility appeared.

Solution

For the solution of a task specialists of IVS group used automated information system of Gorvodokanal - the specialized industry product developed for the enterprises of the sphere of water supply and water disposal. A system allows to automate basic processes of activities of Vodokanal for service of networks of water supply and water disposal.

Project Progress

In a work progress the following processes are automated:

• Organization of service of networks
• Registration and processing of addresses of consumers, control of a work progress with the address
• Registration of work requests, transfer to contractors, control of the carried-out works
• Accounting of the performed works, the spent materials and the used equipment
• The notification of consumers and city services about shutdowns
• Control of terms of reaction on abnormal situations
• Report generation
• Integration with an enterprise portal was carried out. It gives the additional chance to residents to send work requests directly from the portal.

Effect of implementation:

• Optimization of work of dispatching service
• Reduction of response time and solution of the problems
• Possibility of the analysis of accident rate of networks, the carried-out works, the arriving addresses