Technoserv services IT infrastructure and the systems of regional network of Promsvyazbank

The Technoserv company, the Russian system integrator, renders services in service support of the equipment and the software of regional network of offices of Promsvyazbank.

Within the technical service contract Technoserv provides IT support of the regional network of Promsvyazbank consisting from more than 290 offices in 130 cities of Russia. The integrator also performs operation of transmission systems and data storage, supports information security systems, the automated jobs, peripheral and office equipment, business applications, means of collective work and also the equipment of uninterrupted power supply and means of communication of bank. In total on support to Technoserv about 4700 items of equipment, Promsvyazbank which is responsible for operating activities are transferred in regions. It solutions and equipment of such producers, as: Avaya, Cisco Systems, Juniper Networks, Polycom, Hewlett Packard and others.

"Creation of the centralized management model and support of IT infrastructure of our regional network of offices for optimization and standardization of its functioning became the purpose of this project. The uniform support service succeeded separate services in regions from Kaliningrad to Khabarovsk, from Barnaul to Tarko-Sal that increased quality and efficiency of infrastructure maintenance, – Andrey Ovsyannikov, the vice president for information technologies of Promsvyazbank noted. – We entrusted ensuring this important function to our permanent IT partner – the Technoserv company having experience and resources for competent creation and ensuring process of support".

"Within the project we created the centralized model of IT support of bank, having acted not simply as the contractor, and one of participants of formation of the scheme of service of the company. At the same time we had to penetrate as much as possible into business processes of the customer organically to join the support model accepted in bank. The similar work type is the most complete level of service model of IT support of the organization. Besides, in work with Promsvyazbank we consider requirements of regulators for financial institutions and we work in accurately designated framework, – [Volkov Vladimir]], the senior vice president of Technoserv company noted. – The nature of the equipment serviced by us is very broad: from the user keyboard to storage systems. We are responsible for maintenance of operating activities of regional representative offices of bank, whether it be printing of client agreements, consultation of operators on work of the systems of bank, support of banking applications on servers and the systems of the company and many other things. Besides, we perform delivery and commissioning of the new equipment, already now we participate in projects of bank on opening of new offices".

"Single window" for the address of specialists of the customer on all questions is the Competence Center of Technoserv which is specially created in Yaroslavl which in the round-the-clock mode accepts and processes addresses of employees of the bank through a self-service portal, by the phone number or e-mail.

Depending on complexity of the arisen problems, their priority and agreed time frames - services of service maintenance are different methods and methods: in the form of telephone consultations, using remote access to the equipment or directly in the territory of offices of bank with departure of the technical specialist.

Rendering services in the agreement is performed with observance of strict requirements of SLA, and not only on time of response to an incident, but also on the recovery time of operability of the equipment, services and/or systems. So, for the most critical services and systems, the recovery time of their working capacity at emergence of problems is no more than 4 hours.