1C-Rarus implemented Alpha Car in trade and service network "Koleso"

On August 7, 2017 the 1C-Rarus company announced implementing solution "the Alpha Car: Customer relationship management" in trade and service network "Koleso".

Trading floor in Shopping Center Koleso

Project Tasks

The management made the decision on business process automation of trade and service network for the purpose of quality improvement of service and saving of time of the clients. As a technology basis of the project addition of Alpha Car was selected: Customer relationship management".

Implementation Results

On a response of the customer, the solution developed by 1C-Rarus optimized work of trade and service network "Koleso". In a new system contacts of each called or come client, information on the car (model, a complete set, additional options) interesting him are fixed. The possibility of installation of the status in the work sheet helps to trace interaction stages with each buyer (interest, the transaction, sale).

In the special calendar it is easy to plan meetings, the forthcoming calls and test drives. Reminders to managers about the forthcoming meetings allow to avoid misunderstanding and to accurately build workflow Existence in the program of the work sheet for crediting allows managers to learn quickly date of sending documents to bank and to quickly trace stages of approval of the credit.

In general addition of Alpha Car: Customer relationship management" provides to the company individual approach to each client, guaranteeing the sequence and efficiency of solving of tasks of the client upon purchase of the car.