Ventra IT Solutions provides maintenance of jobs in the Moscow representative office of Yunipro

On August 9, 2017 the Ventra IT Solutions company announced contract signature with the thermal wholesale generating company "Yunipro" on rendering services in the field of IT outsourcing.

Project Tasks

The contract means involvement of Ventra IT Solutions for maintenance of a computer hardware and information technical support of users of the Moscow representative office of Yunipro within three years.

Terms of the contract assume accomplishment of the following SLA: response time on the request — from 5 to 30 minutes depending on the priority set by the customer; resolving time of requests with the highest priority — no more than 2 working hours.

Project Progress

Rapid response to the arising requests and the solution of incidents regarding IT at users of the Moscow representative office of the organization, including acceptance, registration, primary classification and the solution of requests, installation and a software setup, diagnostics, prevention and repair of the hardware, consultation of users on work with applied software products, testing and identification of errors in their functionality, development, writing of the Knowledge base according to applied software products, etc. belongs to duties of Ventra.

Priority task within the project — to provide rapid response to the arising requests of users, combining priorities at the solution of incidents with business priorities. Also we are aimed at maintenance of the permanent high level of satisfaction of users with quality of IT services — Marina Grishina, the head on business development of Ventra IT Solutions company told. — Experience with Yunipro about is valuable to us, and we hope that it will be increased.

The Ventra IT Solutions company was selected by us during competitive selection and on the basis of positive reviews from other partners. On outsourcing the following functions were transferred: support of the automated jobs, support of peripheral equipment and the office equipment. In total on technical support of Ventra IT Solutions there are more than 350 jobs and over 600 units of the computer equipment. We expect the high level of service from the contractor and as result, optimization of own business processes — the representative of Yunipro company commented on signing of the contract of Avet Babakhanyan.