VimpelCom implemented technology of trade management

On November 2, 2017 the 1C-Rarus company announced software implementation "1C: Trade Management 8" in salons of PJSC VimpelCom.

Project Tasks

For effective work of own shops "Beeline" it is necessary to register daily thousands of trade operations, to control and adjust work of employees of sales points, warehouses, purchasing department and logistic service. It is required to consolidate quickly in the central office data on all trade operations and financial results of shops, to precisely predict sales and it is rational to manage merchandising logistics even in the most remote regions of the country.

In the company the information system without opportunities of operational collecting and data analysis about work of remote divisions was used that complicated planning and control of work of sales points.

For fall forward and customer service quality the information system for accounting in one window of all key processes was required. It was required to adjust operational accounting of target stocks of the central warehouse and warehouses of sales points, to improve planning of purchasing amounts.

Project Progress

As a basis for creation of a system the solution "1C: Trade Management 8" is selected. The 1C-Rarus company became the partner in implementation.

In seven months a system was unrolled on 3.5 thousand jobs. Integration with the system of billing and the WMS system of the 3PL-operator is executed, the functionality of customer service is implemented:

• management of the customer base,
• management of rates and services,
• drawing of accounts
• payment acceptance.

The scaling option up to 4 thousand users is provided.

In project implementation agile-approach was used. Joint work of the customer and contractor on one platform, close interaction of several task forces:

• business analysts,
• developers
• testers.

Project Results

A system is unrolled on 3.5 thousand jobs in 1.5 thousand salons of monobranded network of sales.

• operational information exchange between bek-and front offices is provided.
• accounting of goods in the central warehouse and in sales points is organized,
• control of merchandising is strengthened,
• work with the rejected equipment and substitution fund became simpler.
• time of registration of trade operations was reduced by 30%
• work of online services for management of sim cards, connections and payments of services is optimized.
• the efficiency of marketing service increased:
  • on the centralized start of programs of loyalty for all network several days leave.

Main project deliverables:

• In sales offices the uniform standard of customer service is entered. The single window for all retail transactions allowed to reduce time for accomplishment of routine transactions: registration of sales, payment acceptance and management of services. For example, registration of subscribers takes 3 minutes, replenishment of balance of the client – 15 seconds. The intuitive interface promotes training and inclusion in work of employees.
• Operating control of merchandising is organized. Purchase planning and controlled distribution of goods by network allows to provide 1.5 thousand shops with enough phones, tablets and accessories. Integration with the WMS system of the 3PL-operator helped to optimize logistics management. Information on all movements of goods is processed in "1C: Trade Management" in the online mode, warehouse spaces are rationally used, the accuracy and speed of shipments increased.
• Inventory control is automated. Serial accounting of the equipment by IMEI numbers is organized, carrying out inventory accelerated, the indicator of sufficiency of goods raised.
• Work with the rejected devices is structured. The possibility of operational acceptance of the client equipment in repair that was not earlier is provided: now detailed information on each device is stored in the program, issue of replacement of goods is registered, second-hand classification of devices is used.
• Implementation of programs of loyalty became simpler. Time for the centralized start of actions on all network in a new system was reduced from a week to several days. Difficult promotional mechanisms with automatic connection of necessary services are implemented.
• Work of online services and online store is optimized.
• Preparation of documents on network functioning accelerated. Activity of each sales office is controlled in real time, on collecting of primary documentation on all network 3 minutes leave, consolidation of reports on merchandising and financial transactions takes 15 minutes.
• Reduction of manual transactions reduced load of sales offices, accounting and logistic services.