Denis Papyshev, Expoforum-International: The share domestic and open source of solutions steadily grows in our IT landscape

Denis Papyshev: First of all, we are guided by the principle of economic feasibility. We look for an optimal combination of the price and functionality of a product. We prefer those products which can close as it is possible a bigger range of tasks. So, for example, the workflow system THESIS has ample opportunities on development. In EPH-International it performs not only classical functions on workflow automation, but also is used for management of work with clients. We have the IT department, in the state work with Java programmers therefore other things being equal preference is given to solutions with the open code which we can independently implement and develop. The THESIS system is created using the platform open source of CUBA, one more of its advantage is the tool kit for rapid application development which simplify development of EDMS. The Haulmont company which developed EDMS THESIS also transferred us the instructions necessary for installation, updating and modification of a system. Therefore we could execute considerable amount of works by own efforts. We address vendor when the profound knowledge of technical issues is required and to understand them independently too long and expensively.

Denis Papyshev: We support a course towards import substitution. It promotes growth of competitiveness of domestic software, emergence of the new software products created taking into account specifics of work of the Russian companies. This policy also stimulates to study the existing domestic solutions. In some spheres the Russian software products are even won against foreign. In particular, it concerns electronic document management systems which are created by the companies, not by hearsay familiar with specifics of the Russian business processes and the commonly accepted document types. We support import substitution policy not only in words, but also when purchasing the software. For example, to replace the Microsoft SharePoint platform which became outdated and ceased to satisfy our requirements the Russian EDMS THESIS came.

Denis Papyshev: Now the situation such is that about a half of all solutions of the company are domestic, is the EDMS systems, the system of comprehensive antivirus protection against Kaspersky Lab, 1C in several configurations, the Consultant +, etc.

We develop many services necessary for us or independently, or using contractors in the form of the domestic IT companies, it is first of all about the Customer Relationship Management System and the whole galaxy of online services for information exchange with our clients and partners.

At the same time, there are still whole areas of IT solutions in which there is a huge scope for import substitution. Areas in which positions of the foreign companies mastodons, like Oracle or Microsoft, are incredibly strong. For example, the market of operating systems, DBMS of the corporate level, ERP systems, and is not the complete list, is where to aim and develop.

Denis Papyshev: The share domestic and open source of solutions steadily grows, forcing out foreign proprioretarny solutions. The striking example is a step-by-step shift of Microsoft SQL Server DBMS with PostgreSQL, in the field of solutions for virtualization we consistently move towards open source.

As for implementation of some new products, for satisfaction of requests of continuously upcoming business, we, certainly, first of all consider domestic solutions, then open source, we compare to the best commercial foreign solutions. On the basis of the carried-out analysis we try to find most weighed solution, in view of and those risks which are dictated to us by the geopolitical agenda.

Denis Papyshev: We implemented EDMS THESIS in 2015. Using a system work of 9 directorates and 4 EPH-International subsidiary companies is automated. Outdated EDMS was succeeded by more functional, with the intuitive interface. Users quickly got used to work in a new system, work of the administrator became simpler. Based on EDMS THESIS we organized a common information space of the company. Earlier exchange of documents happened in one program, customer interaction was performed through another. 1C led separate life. Now everything is in one place. EDMS is integrated with the IP telephony system, directly in TEZIS it is possible not only to make a call and to record its results, but also to create the outgoing companies for call center with automatic distribution of a pool of numbers by operators. Also need to manually duplicate information from EDMS in the accounting system of 1C disappeared.

Denis Papyshev: By experience of the choice of EDMS and operation of TEZIS we can note broad functionality of the "boxed" solution and also rich opportunities for development of a system. At the same time the cost of licenses for EDMS THESIS low, and for the companies in which a system replaces foreign solutions, is provided a discount. TEZIS has the simple and clear interface. Separately it is worth mentioning ease and speed of implementation of EDMS. Important advantage is the compatibility with basic operation systems, office suites and DBMS and also ready gateways on integration of ability to integrate into popular software products. In our case, with the IP telephony system and 1C. At last, there is a positive experience of hundreds of implementations of EDMS THESIS in the different companies. And what is important, it is a lot of successful cases on expansion and development, including to CRM or BPM.

Denis Papyshev: EPH-International purchased mobile version of EDMS THESIS. Thanks to it employees can get access to a system at any time and from any device — both the smartphone, and the tablet.

Denis Papyshev: We independently created based on EDMS THESIS a full-fledged system for work with clients. Integration of TEZIS with the IP telephony system was made, directly in EDMS an opportunity to contact clients, to fix result of negotiations, to add a conversation script is implemented. A number of new reference books, the cards containing the nomenclature of services, information on accounts, acts, orders and actions was created. The logic of processing of this new information, functionality of formation of different documents (agreements, acts, accounts) is added. EDMS THESIS allows to build charts and diagrams on the basis of data of a system. We seized this opportunity to visualize loading of our premises on the basis of cards of projects.

Integration of EDMS THESIS with 1C is made. Now data on projects come from TEZIS to 1C, information on rates on services and payment — from 1C in TEZIS.

Specialists Haulmont provided us all source codes for development of a system and also the instruction and the training materials. When we had questions, we addressed for consultation and received the answer.