Huawei HiCare

2018: Exit of upgraded version of the application

On May 8, 2018 the Huawei Consumer Business Group company provided upgraded version of the HiCare application created for quality improvement of work throughout all service life of the smartphone. The application accelerates the solution of the different tasks arising at users at setup and use of devices. The application version is available in Google Play Store and by the QR code.

The HiCare application received additional functions and tool kit for independent service

Among the functions offered HiCare, the Huawei company notes:

• Recommendations — the fast guide to the smartphone. This function solves, according to the developer, 90% of problems which users face. Based on analysis results of responses of real owners of the mobile devices of Huawei assembled for several years it contains answers to frequently asked questions. It is possible find council or the hint for a key word.
• Intellectual diagnostics. The user can hold complete testing of the device using the service module Smart Diagnose entering a packet of the Quick Services tools. It is enough to click Smart Diagnose icon to reveal a problem with program or the hardware, leading to misoperation of the smartphone. If the problem does not manage to be solved with the help of hints and councils, and there is no understanding whether it is connected with program or the hardware, the user is redirected on a hot line or to the nearest service center. Function is supported by devices with EMUI 8.0.0 above.
• Repair services. If the client needs to visit the service center, the application will help to save time, in advance having registered in acceptance. The module Quick Service contains the following functions:
  • Sending to repair. The user can issue sending the device to repair online, having specified the address and arrival time of the courier.
  • Reservation of service. Function allows to fix time of a visit to the selected service center to avoid queue.
  • Search of the service center. Helps to find the nearest certified service center Huawei.
  • Prices of spare parts. Using this function it is possible to learn how many replacement of these or those components of the smartphone will cost. It is enough to specify device model to see the cost of the main not warranty spare parts.

• Online chat. Allows to get advice directly from specialists of Huawei. The HiCare application supports two communication channels for fast communication with customer service of Huawei: hot line and chat. If in touch there are free specialists, the user can communicate to them in real time if he is not present — to leave the message in a chat to receive the answer as soon as it becomes possible.

According to information provided by Huawei company in addition to the listed functions, the HiCare application received tool kit for independent service. Thanks to additional services the updated application helps users of mobile devices of Huawei with the arising questions and makes control of gadgets easier more comfortably.