"UNK Project" passes to service-oriented model of IT service

On July 10, 2018 the ALP Group company announced project completion on transfer of UNK Project company on service-oriented model of IT service.

Office of architectural bureau UNK project. Photo: madeinfuture.ru

Since 2013 the companies cooperated according to the scheme of classical IT outsourcing. But in 2017 requirements of the customer to IT support significantly grew.

Project Progress

Connection of the IC UNK Project to STsMK "Argus" became the first in the course of the project. In UNK Project of STsMK began to trace an IT infrastructure status online, paying special attention to performance of specialized IT services (storage and file sharing with the organizations customers of architectural bureau, Revit, etc.) and also optimization of distribution of the place on disks. Besides, the project team of ALP Group advised the customer to take out one of servers on which specialized software works in a cloud not to overload the available infrastructure and constantly to monitor resource consumption by these programs. At this ALP Group is responsible for online analytics of consumption of capacities in a cloud and for their timely adding "by clicking to a mouse". The analysis and optimization of use of resources happen to the help of the specialized IT service working at the STsMK platform.

Transition from classical to service-oriented model of IT service became the second change. It allowed, having saved the price for services at the level, acceptable for the customer, "close" the grown need for quality of IT service and increase the level of examination of a project team.

The analytics executed using STsMK and which showed the dangerous growth of load of the equipment correlating with requests of large-scale projects of architectural bureau was an incitement for transition. These outputs were confirmed also by increase in number of requests for IT service in the Service Desk ALP Group system.

The service company recommended to the customer to focus the project on achievement of four main results. It was necessary to increase the speed of reaction and the solution of IT incidents; enter the permanent analysis of consumption of IT resources in a system and forecasting of need for them; raise system availability; make IT support more adaptive.

Because of the increased dependence of architectural bureau on IT, reaction to IT incidents and problems had to become 30% faster, than on average in the market. And proactive control by resources had to save customer company from sharp and spasmodic increase of total amount of drawings and 3D models. And also from risk of sudden shortage of the place for their storage. Besides, a system had to be always available – including because of the large volume of rendering (drawing of projects by machines). Any idle times because of untimely completion of rendering or disagreements of other business processes and IT were unacceptable. And, at last, clients of architectural bureau could always change requirements to software on which there is a modeling and design. So it was important to architects to make changes in the IC most quickly.

Thirdly, the command working with the customer was reformatted. The staff of technical support who is constantly dealing with specialized software for architectural bureaus and studios (AutoCAD, Revit) and able to prevent falling of its performance using the worked original techniques and a set of IT tools entered it.

Project Results

The accelerated solution of IT incidents. Work of STsMK "Argus" and introduction of experts to a command of service of the IC of customer company allowed to reduce a response time by IT incidents by eight times (from 2 to 15 o'clock minutes), and solution time four times (from 4 to 1 o'clock).

Closing of IT problems prior to the beginning of a negative impact on business. More than 80% of IT incidents and problems began to be solved beforehand – on emergence stages. Partially because of pro-active detection, partially because of the most exact assignment of a priority by it. Failures and idle times because of IT decreased to a minimum.

Operational planning of resources. When the customer comes to bureau, it usually has own requirements to data exchange (to formats of data, the diagram of exchange, the pulling protocols of data, to information security). According to the results of the project, ALP Group quickly provides specially configured file services which consider all this. Using service of the automated analysis and a sayzing of resources (based on STsMK) the command of the IT company plans expansion of the space for projects taking into account the expected diagram and the nature of works. It saves the client from an overexpenditure of funds for the equipment.

The accelerated solution of routine tasks. Preparation of a workplace for new employees began to take only one day. About 3 employees can come to work in bureau in day and under each specialist everything is ready – from software to the equipment.

"The package of measures offered and implemented by our IT partner allowed us to improve significantly quality and consumer characteristics of an information system by many important parameters at once. At the same time we saved 30% of the IT budget that became for us surprise. It became possible due to automation of IT processes at the contractor and also existence of special, highly effective tools (STsMK "Argus"). And at the expense of a high share of robotization of services of the IT company". Natalya Yakusheva, administrative director of UNK Project