Atos opens contact center for PGK company

On July 20, 2018 Atos announced opening of contact center for the First Cargo Company (FCC). During negotiations it was decided to implement on IT outsourcing model technical support service.

The contact center began work with addresses of users of PGK since June 25. Tasks of specialists of the center include classification, routing, prioritizing and the solution of the arriving requests. Thanks to classical approach to the organization of contact center, users of PGK will be able to send all inquiries for a uniform contact point and to receive the fast and qualitative solution. In work of technical support Service Now – the platform for processing of requests which helps to select the configurations suitable for processes of the client that promotes improvement of quality of work is used.

Within start of the project for the leading IT specialists of PGK company on June 23-24 was trained to features of work in applications for key users. Leading specialists and directors from the IT sphere of the PGK regional branches gathered in the global center of provision of services Atos in Voronezh: Krasnoyarsk, Samara, Irkutsk, Yaroslavl, Sankt-Peterbursky, Nizhny Novgorod and others. Training was provided by several experts among whom there were specialists of Atos.

Atos company – our dynamic and reliable partner to whom we decided to transfer on outsourcing functions of contact center and the first support line. It is sure, working experience and competences of specialists of this company will help us with successful implementation of technological solutions. Pavel Shulga, adviser to the deputy CEO for information technologies of PGK