One of the largest banks of Indonesia carried out digital transformation based on the Russian software
Customers: Bank Tabungan Pensiunan Nasional Tbk (BTPN) Financial services, investments and audit Contractors: Diasoft Product: FlexteraProject date: 2016/01 - 2018/09
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On September 21, 2018 the Diasoft company completed the project on deployment of the new digital front office platform of the Indonesian bank Tabungan Pensiunan Nasional Tbk (BTPN) built based on a complex of the products Flextera.
The bank started the project of transformation of the business in 2016. The strategy of BTPN is directed to creation of the modern universal bank providing all range of retail services. Effective support of the ambitious plans and satisfaction of needs of the market for digital banking services of BTPN required the modern integrated digital-platform capable to provide the centralized customer service in the extensive network of bank including about 500 departments through the whole country.
At the first stage of the project Diasoft implemented the digital front office Flextera system for support of the business processes covering the new directions of business of bank. The solution provided support of all front office services and cash transactions provided to both private clients of bank, and a segment of small and medium business and microfinance institutions including transactions with checking accounts and deposits, service of holders of payment cards, transactions with cash and checks, payments and money transfers, including SKN/RTGS transactions (carrying out payments in real time).
As note in Diasoft, support of multilingualism provided simplicity of localization of the solution and convenience of user interfaces to employees of the bank – Indonesian carriers.
Integration of the Flextera front office from corporate ESB ensured smooth operation of the solution in an IT landscape of bank and interaction with other banking systems, including the back office platform based on the Equation system of Finastra company, the processing Compass Plus system, the systems of biometric identification of clients, recognitions of the scanned documents, etc.
The solution was successfully tested on compliance to requirements of information security of bank and also underwent testing of a possibility of its operation in the environment with low capacity. The open architecture of Flextera provided necessary performance level, reliability and scalability of the solution, success of its implementation and functioning in wide network of bank departments across all Indonesia.
Replication of the implemented solution in all bank departments became the purpose of the second stage of the project. Need of support of the centralized banking activities in the conditions of low capacity of Internet channels in some remote regions of the country became a serious problem of this stage. Possibilities of Flextera helped to cope also with this requirement of bank. A system showed the high level of performance in distributed environment and implemented uninterrupted communication of head office of bank with the departments using channels with low capacity that was confirmed with successful results of tests.
In addition to use of front office solutions of Flextera for support of daily transactions, the bank actively uses building tools of Diasoft to creation of proprietary software applications working at a basis of the principles of SOA and Java technology.