The TGC-2 implemented a management system for NeuroniQ queue

On October 3, 2018 in PJSC Territorial Generating Company No. 2 in Yaroslavl it is implemented management systems for queue of NEURONIQ.

With arrival of cold weather people look forward to inclusion of heating in houses and on social objects. That it occurred, the servicing organizations or owners need to make very important action – to sign the agreement with the heatgeneration company. For simplification and reduction of time of agreement signature TGC-2 company implemented the intelligent solution of NEURONIQ providing routing of services, personalisation of service and reduction of inappropriate time of stay in office.

For agreement signature on giving of heat representatives of the consumer need to address in accounting, legal department and also to check lack of receivables for the last period. The electronic queue of NEURONIQ allows to be registered to all specialists in one number of the coupon at once. A system will call the client in each department in an optimal order, proceeding from the principle of the minimum waiting time, at the same time the current status of the coupon is strictly controlled: if the client is in process of acceptance by one specialist, the call of this number on other services is blocked up to completion of routine maintenance. This opportunity provides reduction of waiting time in queues and total time of rendering service. Besides, if the client has a need for commission of any additional actions outside office "TGC-2" (for example, collecting of missing documents or debt repayment), after return it does not need to pass all chain of specialists any more, and it is enough to select on the registration terminal only of those which he did not visit yet.

The software of NEURONIQ provides a possibility of the address to the curator using the terminal of an electronic queue. Identification of clients happens at the time of the choice of one of consulting services using input of the name of the company consumer. A system is verified with base of partners and directs the client to the corresponding specialist. If the status of the responsible in the NEURONIQ system is defined as "Is not present on site" (is on vacation or on a break), the call will automatically be readdressed to his deputy. The curator who obtained information on a call armors one of meeting rooms where the client also will be invited for consultation. This opportunity allows to provide the high level of customer service at the small areas of the hall of service as does not require providing constants of a workplace for curators.

When developing this solution NEURONIQ the deep preliminary analysis of business processes was carried out to TGC-2 companies that allowed a system to fit organically into logic of customer service, having improved its indicators that is confirmed by an appreciation of experience of use from outside of both visitors, and personnel.

Installation, testing and user training of a management system for queue of NEURONIQ were executed by the certified partner of Technologies of the Future company - Eleko LLC.