1C: Beauty Salon

The main articles are:

• Business Process Management
• CRM (Customer Relationship Management System)
• ERP (TAdviser definition)

1C: Beauty Salon is a typical industry solution designed to automate activities in beauty salons, tanning studios, massage and spa salons and other beauty service organizations, whose activities are carried out by appointment of the client.

The application of "1C: Beauty Salon" ensures the optimization of the main business processes by building a flexible policy in relation to clients, making balanced management decisions.

2023: Chatbot launch

The company Software Laboratory"" on July 11, 2023 announced the launch chat boat for communication of beauty salons with their customers. Tool integrated with - CRM system 1C: Beauty salon and comes already built into. messenger WhatsApp

Chat bot 1C: Beauty salon is designed to perform routine work on interaction with the client. The use of this tool allows the beauty salon to solve several problems at once:

• Speed up communication with the customer
• save time administrators and refocus them on live communication with visitors;
• eliminate actual and grammatical errors in communication with the client;
• increase the loyalty of clients - the client can sign up for the procedure or transfer it in the most comfortable way for him;
• improve the quality of the service thanks to the feedback that the chatbot stimulates.

1C chatbot: A beauty salon reacts to certain actions of customers, such as visiting a beauty salon or signing up for treatments. All these actions are recorded in the CRM system, and the robot responds to them in accordance with the prescribed scenarios.

What tasks can be shifted to this tool?

• Send notifications after the client is recorded for a procedure or consultation.
  Example: "Larisa, you are recorded for the procedure to the master Ivan Petrov at the 01.08.2023 at 16:30. We are waiting for you at the address: st. Tverskaya, d. 5. "
• Confirmation of the record, which is sent to the client usually one day before the scheduled visit.
  Example: "Larisa, we remind you that you are registered for the procedure in the Yellow Flower beauty salon on the 01.08.2023 at 16:30. Master - Ivan Petrov. Are you confirming the entry?. " If the customer answers in the affirmative, the chatbot can end the conversation with the words: "Thank you for confirming! We are waiting for you at the appointed time at the address: st. Tverskaya, d. 5. "
• Cancel or reschedule the visit.
  In case of a negative answer, the chatbot thanks the client and immediately offers to sign up for another time or day. In the affirmative answer to this question, the robot gives several options. For example:
  1 - This week (July 31 to August 6) 2
  - In a week (August 7 to 13) 3
  - In 2 weeks (August 14 to 20) 4 -
  In 3 weeks (August 21 to 27) 0 -
  Return.
• Customer recall request. In case of a positive assessment, the chatbot will offer the client to additionally write another review on another site on the Internet. If a visitor to the salon negatively assessed the services received, the robot will transmit the information to the manager.

Competition in the beauty industry is traditionally high: at any time, a new studio may appear near the beauty salon, which will lure some of its clients. On the other hand, today's consumer is more cautious about his expenses, which means that the problem of client retention becomes more urgent than ever. Customer automation is one way to emerge victorious in this tough competitive battle.

2020: 1C: Beauty salon 3.0 with online recording option

On 1C November 17, 2020, Gola announced the release of version 3.0 of the Beauty Salon configuration, a joint solution between 1C and the Development Center. Software Laboratory (Helix)

Solution "1C:Enterprise 8. Beauty Salon "(hereinafter 1C: Beauty Salon) is designed to automate management and accounting in independent and network beauty salons, hairdressers, nail salons and massage salons, tanning studios, baths, saunas and other beauty industry enterprises.

The Beauty Salon configuration takes full advantage of the 1C: Enterprise technology platform version 8.3, which provides scalability, openness, ease of administration and configuration. The 1C: Enterprise technology platform version 8.3 allows you to work in thin client and web client mode with the ability to access the information base via the Internet, including in the low connection speed mode.

When developing the latest edition of 1C: Beauty Salon, the results of implementation and operation of the configuration in more than 1,900 enterprises of the industry were taken into account.

The functionality of the software product is supplemented with the following features:

• Online registration of customers in the salon for service without the participation of the administrator when integrating with the "Reserve" service and through widgets on the salon website or in social networks (subscription to the service is required).
• Automatic notification of system users about various events - the client signed up for the visit, the visit is over, the assessment of the visit, a negative assessment was received and many others.
• Added service package accounting mechanism. This functionality is applicable, for example, for the sale of solarium services or subscriptions for services, for example, a subscription for 10 haircuts.
• Loyalty Management: Bonus accounts added to personal accounts and customer deposits. For bonus accounts, it is possible to specify the validity period and algorithms for burning bonuses on accounts. Also added are conditions for applying discounts, such as - each N service, availability of a package of services, duration of visit.
• Mobile application for cabin staff (available on Google Play, App Store). Reduce the cost of automating and using the usual tool of everyday life - a phone or tablet. The owner of the salon will receive information about revenue, performance of planned results, customer returns and many other indicators. The administrator will be able to schedule the visit, set a schedule for the wizards. The wizard has a log of his records and the ability to specify materials in the visit. Implemented using the 1C: Enterprise 8 mobile platform.
• The system architecture has been redesigned to automate networks in a single information database using centralized management mechanisms for pricing, inventory and personnel. The delimitation of user rights was implemented to administer the safe access of personnel to the data of another salon at the level of cash registers, reports, documents and directories.
• The user interface "Taxi" is implemented: updated design, ease of navigation and user comfort for a long time.
• Enhanced integration capabilities:
  • Integration with virtual PBXs and IP telephony for convenient work with calls directly from the program. For example, an incoming call automatically opens the client's card, and if it is not found, then the phone number is automatically inserted into the desired field and many other work scenarios that simplify daily work.
  • An open interface (API) has been added to integrate with various external information systems and beauty salon websites.
  • The exchange of data with "1C: Accounting" (accounting and tax accounting according to RAS standards using already accumulated data on the operation of the salon) and "1C: Hotel" (recording the cost of beauty salon services in the hotel "per room" guest) has been updated.

Software Product "1C:Enterprise 8. Beauty salon "edition 3.0 passed certification" 1C: Compatible, "information letter N 26277 dated 20.09.2019.

2019: Description

As of February 18, 2019, over 11 years 1C: Beauty Salon has helped improve the business of more than 2,300 customers.

Product Details

The product helps the salon business to automate routine business processes, improve the service. Raise the average customer check using an automatic aftermarket system. Deepen communication with the client and encourage further visits to the salon using a mobile application. Monitor the work of craftsmen, keep financial records, receive high-quality analytics on the work of the entire company and make effective strategic decisions.

In the 1C system: Beauty salon has:

• CRM Customer System
• the ability to record online on the site, social networks and mobile application
• warehouse tools
• batch accounting of goods
• intelligent financial analyst (batch accounting of goods, calculation of true cost, various variants of analytical reports, cash accounting)
• constructor for payroll
• SMS and Email Mailings
• mobile application for interaction with customers
• wizard mobile application
• administrator mobile application
• end-to-end analytics, discount and stock designer, medical records, space accounting, and other tools to improve company performance.

For February 2019, tariffs are in effect:

Tariff "1C: Beauty salon" from 1535 rubles
Tariff "1C: SPA-salon" from 3078 rubles