Prisma started the system of self-service in 7 shops of St. Petersburg

2019

Start of a system of self-service in 7 shops of St. Petersburg

On December 24, 2019 Crystal Service reported that the network of the Finnish supermarkets PRISMA started the system of self-service in 7 shops of St. Petersburg. The solution helps to increase capacity, to unload the classical cash register line and to attract more buyers. Such format of payment of purchases selects up to 30% of clients of PRISMA.

In July, 2019 the PRISMA supermarket with the system of self-service in Au Pont Rouge department store opened. The next stage — start of similar solutions in 6 shops — took place in October, 2019 and took less than 1 month. The system of self-service earned in PRISMA supermarkets in shopping and entertainment complexes Moscow, Pearl Plaza, Baltic, Continent, Atlantic City and in the opened shop in Kirovski department store. In everyone — from 4 to 6 cash desks of self-service.

The system of self-service is expected mainly buyers with a small amount of goods — up to 10 positions. For December, 2019 about 30% of buyers of PRISMA use this format. Thanks to it capacity of shops, especially in peak hours, without damage to service quality grows. PRISMA also notes reduction of queues and the solution of a current problem of deficit of personnel: instead of 4–5 cashiers 1–2 employees on the cash register line there are enough. The concept of self-service for the retailer is developed and implemented by CSI company. Specialists investigate each shop — from the place and a format to consumer activity and business objectives — design islands with the necessary number of cash desks, install the equipment. Then implement the system of self-service in operating activities of shop, set performance indicators, and after start — help to achieve them, controlling work of the island.

In PRISMA shops the Swedish cash desks of self-service of ITAB are set. A half of them is equipped with failsafe Japanese modules of acceptance of cash Glory, the others assume only non-cash payment — 70% of buyers of network are calculated cards. All devices on the island the solution Set Retail SCO of CSI company which controls relevance of the prices and helps the buyer on each step manages.

In total the system of self-service for December, 2019 works in 11 outlets of PRISMA. Earlier the retailer started similar solutions in the round-the-clock mini-market at Vladimirskaya Square (at night it works only in a self-service format) and also in Evropolis shopping Mall, "Ligov" and International.

The system of self-service allowed us to provide to buyers essentially other level of service. Having started it in the first 4 shops, we saw that this format enjoys popularity at buyers and is convenient for employees. We reached target indicators of capacity, speed and quality of work in all shops, told the deputy CEO of PRISMA network Marita Koskinen

We appreciate cooperation with PRISMA and an opportunity to adopt experience, valuable to us, at colleagues. For example, at this stage of implementation worked in several shops with non-standard designs — with appendixes, branches, the bearing columns. These features need to be considered at design of islands of self-service. We worked hard at places: explored routes of different groups of buyers, defined the direction of their movement and the most convenient locations for islands of self-service. Harmonious work with the PRISMA command and trust of colleagues to our examination allowed to achieve necessary results,

Start of a system of self-service in the Russian shops

On May 15, 2019 the PRISMA company reported that it started the system of self-service in 4 shops in St. Petersburg. The solution helped to increase capacity, to accelerate service of buyers and to reduce queues. For May, 2019 this format of service at the checkout selects more than 30% of buyers of PRISMA.

According to the company, for the first time PRISMA started the system of self-service in 2018 — in a mini-market at Vladimirskaya Square. It is round-the-clock: cash desks of self-service run smoothly 24 hours a day, 7 days a week and take any payment methods. Having estimated efficiency of the solution, the company began to implement it in other shops of network. In a year the solution earned in 3 outlets of PRISMA: in Evropolis shopping Mall, "Ligov" and International.

The system of self-service unloads a cash zone, increases passability of shops without loss of service quality of buyers and reduces queues. She helps to solve a staff shortage problem: instead of 4–5 cashiers 1–2 employees on the cash register line even there are enough at round-the-clock operation.

The concept of self-service for PRISMA is developed and implemented by CSI company. Specialists study features of each shop: location, format, design, way of the buyer, consumer activity, requirements and business objectives. And on the basis of it design islands of self-service, define the necessary number of cash desks and install the equipment selected by the client. PRISMA uses cash desks of self-service of ITAB company with reliable and failsafe modules of acceptance of cash of the Japanese company Glory. The Set Retail SCO program developed by CSI for cash desks of self-service manages all devices on the island, controls relevance of the prices and interacts with the buyer, helping it on each step.

Specialists of CSI implement the system of self-service in operating activities of shop and help to set key performance indicators. After start within 2 months they weekly control work of the island and give a feedback to help each shop to reach target indicators of capacity and service quality.

We wanted to offer buyers convenience stores with other level of service. When we together with CSI started the system of self-service in 4 supermarkets, were going to look as far as the format will be demanded by clients and is convenient for personnel. In the project it was not without difficulties, but we quickly enough came to planned targets of capacity, speed and quality of work. For May, 2019 more than a third of buyers of PRISMA therefore we intend to continue implementation of service uses cash desks of self-service already. PRISMA in Au Pont Rouge department store which opening will take place in the summer of 2019 will become the following supermarket with cash desks of self-service. Marita Koskinen, deputy CEO of network of the Finnish supermarkets PRISMA

We worked well together with the PRISMA command: fast reaction, readiness to follow our recommendations, coordination of actions — all this allowed to achieve desirable result. At an operational phase cash desks of self-service of ITAB with modules of acceptance of cash Glory well proved to be — buyers have no problems at payment, notes and coins do not get stuck, there are no jams. Igor Chechulin, head of self-service of CSI

Specialists of CSI company continue replication of a system of self-service on other shops of network and service already working solutions.

2017: Optimization of trade processes of PRISMA network

In 2017 in 3 months specialists of CSI company optimized trade processes of PRISMA network in Russia, for 40% having accelerated work of cash desks and service of buyers and also provided compliance of the cash equipment and programs to the Russian laws.

The Finnish network hyper - and PRISMA supermarkets has for April, 2017 in St. Petersburg 13 shops: 2 hyper - and 11 supermarkets.

For automation of trade processes of PRISMA in Russia used own solution. However technology equipment of the retailer was not in time behind development of standards of work and level of service, difficult adapted under the Russian legislation.

The contractor was faced by a task to optimize trade processes, to accelerate work of cash desks and to reduce queues of PRISMA network. For project implementation ispolzovlos the solution Set Retail 10 — the program for automation of trade processes of shop. Manages cash desks, trading day, setup of templates and printing of price labels, scales and weight goods cash registers Pirit.

Switch attention from parts of the Russian legislation to business, minimize technical failures and costs for support of the equipment and programs to the retailer services of CSI allowed:

• Interaction with the Federal Tax Service in questions of replacement of fiscal drives, registration and a re-registration of cash desks.
• Monitoring of interaction with fiscal data operators.
• Service of IT infrastructure of the client, the CSI programs and all equipment — from phones to the difficult equipment.

Set Retail 10 and the Pirit cash register equipment for 40% accelerated cash transactions, service of buyers and waiting time in queue without change of load of personnel. When the retailer used own cash solution, adding of one position in the check took up to 7 seconds, with the solutions CSI now — no more than 4 seconds (during the same period of time). The buyer passes cash desk on average 1.5 times quicker.

Now our company does not worry about process of automation of sales, Set Retail 10 works round the clock and without failures, meets all our requirements, providing fast processing and data preparation for the analysis from all shops of network. Marita Koskinen, the deputy CEO of PRISMA in Russia

Pirit issues beautiful checks with logos, images and QR codes which draw attention of buyers, at the same time service rate does not decrease.

Set Retail on a centralized basis manages price labels: the program monitors validity periods of the prices, the beginning and the end of actions, including on weight goods. A system announces employees need to change price labels and allows to print them in two clicks. Correct price labels will not be printed yet, the updated price will not appear at the checkout. The buyer always sees the relevant prices of any goods which match data in the cash program.

PRISMA receives all updates of the solutions CSI under any legislative changes in time — the retailer does not worry because of innovations and is not afraid of possible violations.

Set Retail 10 directly interacts and transfers data to FSRAR, TsRPT and FTS. The program stores documents on all financial transactions and does not allow to lose the check or any necessary data in it. Timely transfers to the Pirit cash register equipment data of OFD and also issues checks with the QR code according to requirements EGAIS-Roznitsa.

The service service in interaction with FTS helps PRISMA network to observe the requirements of the legislation connected with registration of cash desks, cash transactions and replacement of fiscal drives. That any cash desk did not stop, specialists of CSI keep the diagram of replacement of fiscal drives and execute all necessary transactions at the checkout, help to execute transactions in a personal account of PRISMA on the website of FTS.

PRISMA does not allow failures and discrepancies at data transmission of OFD. The service of CSI in monitoring of interaction with the fiscal data operator includes necessary works in a personal account of PRISMA on the website of OFD and also daily monitoring of the transferred checks in Set Retail. At the end of the day a system verifies the checks going to OFD with cash vouchers and checks whether all are transferred. If failure was automatic, the program creates the request for technical service CSI which quickly understands a situation.

After the Set Retail installation of PRISMA network it was necessary to implement the solution for monitoring of violations at the checkout integrated with the implemented program. For this purpose installed a control system of the cash transactions Set Prisma. The solution helps to reveal and prevent violations at the checkout, to understand each suspicious situation, to increase discipline of cashiers and to reduce losses of shops.

The CSI company set solutions in all 13 shops of PRISMA network in Russia, having covered 295 cash desks.

Pilot project in the first shop: February, 2017.

Replication of solutions: March — April, 2017.

Specialists of CSI provided training for cashiers, senior cashiers and administrators in work with Set Retail 10 and also provided required materials.