Developed by Nanosemantics, the chatbot saved Beeline Uzbekistan more than 18 million rubles

2022: Results of the application of the chatbot "Malika"

According to the digital operator, since the launch and at the end of September 2022, chatbot Malika has held 1 million dialogues, taking on the load of at least six operators, and saved the company more than 18 million rubles. 

Beeline Uzbekistan, one of the market representatives, mobile communication countries serves more than 8 million subscribers. And their number is growing by at least 4% quarterly. This was announced Nanosemantics by the company on October 7, 2022.

Since April 2018, Malik's chatbot has been operating on the site, helping to contact center Beeline Uzbekistan answer customer questions. Malika Russian in or Uzbek languages ​ ​ advises on services, communications talks about promotions and special offers. The developer of the chatbot the Russian is the Nanosemantics company. 

Specialists "Nanosemantics" have created a recognizable image for the Uzbek telecom operator. Malika is a benevolent dark-haired Beeline Uzbekistan-shaped girl with a tablet and a large striped cup.

To automate the operation of the contact center as much as possible and unload operators, Malika was "taught" to receive and process subscribers' requests for the most frequently asked questions. The virtual assistant can briefly talk about tariffs, roaming, home Internet, recharging and paying for banking services.

Maliki's work is based on the NLab dialogue platform, which allows subscribers to process requests in the form of natural language texts - in the case of Maliki in Russian or Uzbek - and automatically generate answers in dialogue mode, taking into account the context of the conversation. The platform makes it possible to monitor call logs. In Beeline Uzbekistan, this opportunity is used to collect statistics on the reaction of subscribers to certain offers. This helps to study demand and create demanded products.

Malika has been working on the site for 4.5 years and for this time she conducted 1,086,172 dialogues. It replaces six simultaneously working operators and saves its "employer" more than 4 million rubles. in year. In the near future - integration Maliki mobile application in and in. Telegram